I don't know... I read comments like this sometimes and wonder if I visit a different BVI! In all the times that I have been there I have never failed to have a good time; never failed to come away with a relaxed smile on my face, and never failed to enjoy the company of the people that I have met. As for service from the institutions that I have visited, I have only good experiences and things to say. I think its a wonderful place, with wonderful people, and I have been going since the late 80s. Sure - its got a lot busier, and a lot more hectic, but the charm, for me, hasn't diminished.