Crap happens, but I am sorry that he cannot make amends for the 2nd time this has happened to you. Everyone on this forum thinks he is the tops, well I don't understand why he cannot replace the car he gave you. So you lose a vacation day sitting around when you could have been out. They have connections with other dealers that could have helped him out. They make big money on those rentals and when they rent out cars on their "last leg", well that is unacceptable, <img src="http://www.traveltalkonline.com/forums/images/graemlins/thumbsdown.gif" alt="" />