I agree I called to cancel our oct 30 return nov15 on Jet Blue it took all of 10 min agent was unbelievable I changed to Jet Blue 4 years ago . I had used AA for ever the last 10 years found the to hard to work with 1 year I had to use 150,000 mile for my wife and I to go to SXM Iin November that was the last flight on AA and going through Miami is like having needles stuck eyes the worst place for customs they make you feel like a heard of cattle . Go Jet blue