jrr1148 said:
Our units C11A&B in the Caladium were hit hard. C11A (upper unit) has lost its roof completely. C11B status unknown, but all glass is probably gone. Furnishings in both units are probably ruined. This assessment made from photos and videos. We are scheduled for week 8 (2/24 - 3/10/2018), but have not yet determined whether we will try for this timeframe or reschedule until later in the year. SBR has worked an arrangement with II for its timeshare owners to trade or bank their weeks, even if unavailable at current time.
Folks have been mentioning that, depending upon whom they speak with, they have been getting varied responses from the airlines about changing flights, refunds, etc. Evidently, Interval International falls into this same category.
Recently, my son-in-law received a letter from II stating that his previously confirmed exchange into Simpson Bay Resort in January 2018 could not be honored as a result of the resort's temporary closing due to the recent hurricane. He called II to discuss options, only to have the rep claim ignorance of the letter and constantly placing him on hold. The rep proceeded to state that because he was "canceling after 24 hours of the original request", my son-in-law was not entitled to any redress. Taking another route, he stated that he did not want to "cancel", and asked the rep to verify that he could stay at SBR in January. After being put on hold, the rep replied that he could do another exchange right then and there for another location without charge. This went on and on until the rep finally agreed to re-deposit the week with one year to use it, after originally offering only six months. No refund, though, of the original exchange fee. Finally, after all the runaround, the rep had the gall to ask my son-in-law if he would like to add a year to his membership (at full price). Very poor customer service, to say the least. <img src="http://www.traveltalkonline.com/forums/images/graemlins/cloud.gif" alt="" />
