They say that they have refunded the ticket costs and we see the miles refund but there are some major seat change charges that are at issue. I am waiting until their ticket refund hit our credit card and then filing with the insurance company.

Meanwhile, we are fortunate that our son lives in Newtown, Ct, and we can stay there an limo to JFK for a direct Jet Blue flight. Have done this before and easily handled it.

The shame is that we live 15 minutes from PVD and have family and friends glad to drop us off and pick us up.