"These people don't come to sites like this to get information."

Understood. But Irma was all over the TV, radio, newspapers. One would have to hide in a closet to not get at least some of that information. Certainly if 'I' were traveling to a Caribbean island that had been hit by a hurricane (they said they had been told about it), I certainly would have done more research. But I guess not everyone does that. It's a shame they had an agent who was less than honest with them.