Perhaps you hit a bad day. We’ve flown Seaborne dozens of times and our luggage - lots of it - has always made it. They even brought my husband’s three 70-lb. bags one time when they didn’t fit on Cape Air. We bring chainsaws, shop vacs, power tools, boat parts - you name it - and everything arrives with us.
The problem was that they kept promising that the luggage for three different crew members would be on "the next flight". It took two days of "the next flight" to get the missing luggage. The reps at EIS were absolutely worthless. We finally managed to get an email for customer service at corporate and escalated the situation and it was finally resolved after several back and forth emails. It was very frustrating having to stay at the marina for two days waiting.
