This was many years ago....we took the ferry from STT to West End. Our luggage didn't get off-loaded from the ferry, it continued on to Road Town. The custom officer asked where we were staying, said he was getting off soon and would go to Road Town pick up our bags and deliver them to our hotel in CGB. He showed about about 90 minutes later with our bags and a smile. One of the things that made me fall in love with the BVI's back in the day.