Hi Carol. Actually it happened on the way down. We were stranded in Charlotte. Mechanical problems. There was another flight leaving shortly after ours, but it was full. It was so frustrating working on my ipad, but I was able to extend another day with Royal Palm, Kenny's, and AA for no additional charges. The following year we were stranded in Charlotte again on the way back due to our flight being delayed leaving SXM. We made it to the gate with minutes to spare, but AA said they already gave our seats away. Our luggage went though though. WHAT? AA said there were no hotels rooms available either. We were first in line and announced to the rest of the line there were no rooms available and we were not getting out of line until they found us a room. They found rooms real quick. I just do not like AA, but sometimes you have no choice and you have to make the best of it. I might just book with AA directly on line and pray for the best.