Tom,

We once had an issue with our passenger, driver and trunk locks. But it had nothing to do with our car rental agency. Someone had attempted to break into our car while it was locked at the beach. All that damage done for nada since we NEVER leave anything in the car. Our agency was excellent and came immediately with another car while he waited for the damaged car to be flat-bedded away. All this and no charge to us for anything.

I truly hope the author of the article was absolutely certain this was a rental company scam as opposed to a situation such as what happened to us. I’ve had very positive experiences with car rental companies over ALL our 45 years of every year island visits save for one trip and since we often do multiple trips in the same year, that’s a lot of rentals. I believe the car rental companies to be as reputable and honorable as any other industry and I hate to see anyone maligned. I just hope they had their facts straight.