Sounds like a bit of a perfect-storm of problems. Hard to deal with when you're not feeling well to begin with.

While CYOA does not have a chase boat, they do have contacts throughout the islands and can generally have minor problems serviced with little delay.

Example: We had a generator problem in St. John on our first evening last trip (we put on too much load and toasted a connector.) They asked us where we were going next (the BVI) so CYOA directed us to Soapers/Tortola where a technician met us the next morning and fixed the problem in about 20 minutes. We checked into the BVI, had lunch at Pussers, the ladies did a little shopping, and off we went to Jost. Pretty painless.

Every single boat from every charter company I have ever chartered from in the last 30 years (Moorings, CYOA, Sunsail, Barefoot) has had some kind of problem. It appears to be inevitable. Boats are complicated beasts.

What differentiated the best from the rest of the companies is the people and the care in which they treat their boats and the attention they pay to you. In this regard, CYOA is tops in my book.