Elizabeth,
I suspect this was a last minute reservation thus perhaps the problem in receiving it well ahead of the due/departure date. Perhaps the suggestion should be made to use UPS or FedEx next day services in these cases, but now we know if we decide to do a last minute trip.
I recently mailed a letter to a Texas business and it took twenty-two days to get there from our local CT post office. I couldn’t believe it took so long but it did. Thank heavens it wasn’t anything urgent.
In any event, in a PM I received last evening, macsam said everything worked out and the problem was resolved. The travelers should be firmly ensconced in their BSV unit by now. LUCKY THEM!!!