We’ve definitely found ourselves first waiting for the shuttle and then waiting at an office to do more waiting while the paperwork was filled out. This year we took a taxi to the hotel and then had Leslie bring our car the next day. We were able to do a smaller car because we didn’t need room for bags. And it took some stress out of the arrival. The previous year our flight was badly delayed and actually showed up as cancelled in the tracking. Landed on SXM and our rental company was no where to be found. Sure we were able to make a last minute arrangement, but it was less than ideal. I should note we have two small kids so our transit is more difficult than average.