So true. A friend used to work at our AA city ticket office back in the day when we still had one locally and it wasn't at all unusual for them to arrive at the office to find the lobby filled and people backed up on the sidewalk outside wanting to change their previously purchased tickets for the sale just announced in the local paper. Meanwhile, the TA had no clue there was a sale going on....... That was also back in the say and before they imposed the huge change fees of today.