I would suggest you contact VBRO and explain the situation. Ask what THEY can do for you. You may not get satisfaction through the owner at this point.
VBRO charged you a service fee so they should earn their money.
You may get lucky and they (VBRO) will put you in a nicer place, of course, for the same amount of money as your studio.
There are still a number of places available on VBRO in the village for Thanksgiving week.
Good luck.