I would suggest, after getting this same advice, go to Carrefour (old Grand Marche at the round about near Phillipsburg) and just inside the doors there is a tech phone place that makes solving the issues easy. Minimal cost, unless you have to purchase a new phone but even then not high priced from what I could see. Worked for me, had a few changes made and it cost me $5 for the service besides what I purchased for air time. Done