A real PITA for the incoming pax for sure. I actually kind of doubt the rental guys were still there at the airport? We got in way late one time a long time ago and had to take a cab to our hotel and get the car the next day. I have to assume they stocked up on lovely airport food in Charlotte.

fritzks--when did your guests know they were delayed till today? Did they go and sit in the airport for hours and hours for nothing?