Think twice about flying United. We flew last year with United. They took off several hours late because of a plane issue. We missed our connection and we were stranded in Newark. When we were at the airport, they promised they would take care of our expenses. I got the name of the woman and everything. To make a long story short, the only expenses they covered was for food which had to be eaten at the airport. We opted to take another flight home because we didn't want to be stranded in Newark all day. They said they would refund the second leg of the trip. Mind you, we flew first class. They refunded a total of $40.
IF you go to United Facebook page, you will see that this is NOT a unique experience. Their facebook page is riddled with people having the same issues. United lied to me!
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