Customer service wins every time.
My bride used to be a trainer for cosmetic Co's (Lauder, Aiden, Lise Watier) and she held many of her seasonal schools at the Holiday Inn Yorkdale due to their customer service. I would drop her off and by the time she walked to the boardroom she would be met with her latte.
One wintery morning, as I drove away, I noticed 4 hotel workers in the outdoor parking lot sweeping snow off about 70 cars.
That would blow me away as a guest especially if it was my last memory of my stay.
This hotel is often in the top 10 Holiday Inns worldwide.
And I really liked the 65+ bartender, Rita. She poured a mean shot of Lagavulin!
Last edited by I_AM_CDN; 01/28/2020 10:15 PM.
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