We're looking at a new cancellation policy for villa stays - full refund within 60 days of travel and within 60 days the ability to rebook for up to two years for the same season, subject to availability, if either the country of residence or BVI blocks travel due to Covid. What do you think?
Seems good but how will you define blocked? If there is a 72 hour negative test requirement to enter and a guest doesn't get it in time will you let them reschedule 2 days before their planned arrival?
There is a women on the STT facebook forum who wants to reschedule her trip that starts on Sunday because 1 person out of 8 has tested positive. Technically, someone in the group is blocked from travel because they are positive but is it fair for the captain, charter company, and boat owner to lose revenue 4 days from the reservation start? They certainly won't fill the boat with such short notice. How do you handle that?
I'd like to do something similar but am struggling with the verbiage.
