Good luck .... I applied for my 2nd renewal nearly 9 months ago, and it is still pending. I've had Global Entry since 2010 and my travels would not set off any alarms. My first renewal in 2015 didn't even require a personal interview. Now I can't even get a conditional renewal, and when (and if) I do, I understand scheduling an interview is nearly impossible. Supposedly all expirations have been extended for one year, but I can't verify because I haven't traveled. I wasn't able to locate BVI in the list of counties.
Noel- The Global Entry main webpage is showing that operations are suspended until at least September 8, 2020. I’m not sure exactly what “operations suspended” means though.
I live in Minneapolis and I first received Global entry in 2011. I had to do the interview in Detroit because Minneapolis wasn’t doing interviews here yet. When I did my first renewal in 2016 I did not have to do an interview, they just told me I was good to go online. This year I decided to apply for my renewal early due to the delays. I applied online on July 30 2020 and received my “Conditional Approval” August 4. When I tried to schedule an interview here in Minneapolis it showed there were no appointments available on any date, at any time. The only place that is consistently showing available dates is JFK. I have a year of validity still remaining so I’m not going to go to JFK to get the renewal completed!
I got an email the other day that told me there is a new program if you have a conditional approval. With a conditional approval, you can get an interview when you return to the USA on an international arrival flight at many airports. This is the link to that information-
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/enrollment-arrival
