we're used to AA making changes to our flight times, but usually we just get an email notifying us of the change, or sometimes all we get is a notification of the change in our phone's AA app...but yesterday we actually had a voicemail message left on our phone from a real person, just giving us a heads up our departure from SXM to MIA in january will be a little over an hour earlier than originally planned...i had already noticed the change in the AA app, and was surprised someone actually called us for the relatively minor change....that could be quite a lot of calls to quite a lot of people if they start doing this all the time