Submitted my test results on March 18 for March 20 departure. An antigen test. I received my approval in 15 mins. My wife was denied 15 mins later. Wrote email on the contact us page of EHAS. Stating my wife had the same test, same result submitted 10 mins after mine. She was approved 10 mins later. It sometimes depends who is reviewing the submission. Ours did not have the brand name of the test, but I was approved and she wasn’t. Good luck. If denied write the email. They rarely answer the phone.