xrayman - I'm less worried about getting the approval than I am about being able to submit the last document in order to get the approval I sent a message to the telephone number (hopefully that works without having to sign up for WhatsApp) and will wait an hour before sending another e-mail to my last point of contact, Henrietta, as supplied above. I don't want to send too many mails at once. But it would be nice to actually get a response of any kind as I feel like I'm sending stuff into a black hole!