Sail2Wind, Sorry to say, but you are wrong. Verizon is Puerto Rico friendly. My stop in SJU on my return from the BVIs is where I pull out my Verizon phone with no concern for roaming fees.

Wish I could help the OP on the latest Verizon development, but I have no advice as this is new since my February trip. I'd probably be willing to gamble on the "fix" provided by the hotel staff...