Carol, We arrived at gate C14 as you exit the plane you turn right down a narrow hallway that goes clear to the other end of the terminal. As you walk along, and it's a LONG walk other planes discharge their passengers into the same corridor and it gets crowded and backed up. Eventually we made it to the shuttle and were jammed in like sardines.When we got to immigration I tired at least 6 Global Entry kiosks and none of them would work for me. Eventually a worker came up and said go and just show your card. Got to baggage claim All of us waited and waited. I eventually went to the service desk and they said "Oh, there were too many bags from other flights so your flights bags are are over there in the corner". No announcements or signs. Frustrating.