FC04,

Don’t feel bad - the JB system can be great. It’s happened to me. Once or twice…… but more often than not their system stinks.

And with regard to being ‘on hold’ for their live person phone system I once was on hold for 124 minutes and actually killed the charge in one portable and had to switch to a second phone before I got through to a live person. Sometimes you get lucky and the system will let you leave a call-back number and that actually works well.

But you’re right, in the end SXM is worth it!