Hi!
Can’t help with your question, but just wanted to ask if you’ve posed this question in the Cancun forum on TripAdvisor? That is a much more active forum than this.

https://www.tripadvisor.com/Hotel_R..._Inclusive-Cancun_Yucatan_Peninsula.html

Also if you use Facebook there is a Fans page where you can get feedback from current and recent guests
https://www.facebook.com/groups/273598480633783/?ref=share

"Travel changes you. As you move through this life and this world you change things slightly, you leave marks behind, however small. And in return, life — and travel — leaves marks on you.”
-Anthony Bourdain