I seem to hear bad news on AA very often so I would like to report a pleasant experience. We have reservations for travel December 2nd, a Saturday. AA changed the times of our original booking making us leave earlier arrive later. Arrival went from 2:10 to 3:05 which any regular SXM traveler knows puts us behind the Air France flight all thing being on time.
We bought non refundable tickets but I still made the call and to my surprise they changed us to go through Miami and arrive at 2:14. No guarantee of being in front of Air France but unexpected service from AA.
Also our travel with AA in March had RT tickets for $750 when they have been in the $1000 plus range this year.
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