I guess it's all in the timing. We arrived at the far end of the terminal and had to be bused to the new arrival building. We got off the bus and walked right through the line up area into Immigration and no one was in there so we made it to the luggage carousel area in about 12 minutes. The luggage from our flight started to come through right away, we grabbed our bags and got into the customs inspection line. This is where the bottleneck occurs because everybody's carry on, checked bags, purses. laptops and anything else you are carrying has to go through the x-ray machine. I noticed people being escorted to the front of the line by airport staff because they had connecting flights but not because they had carry on only. That might apply if there are multiple flight lines outside. Now of course there were a few people that grabbed their bags and meandered towards the front of the line, but they were called out and told where the end of the line was. They shouldn't be called out by passengers and the airport should have someone maintaining the order here. From the time we walked down the stairs to get off the airplane to meeting Lesley for our car was about 40 minutes! Not too bad at all. Now if you arrive between 1:30pm and 3:30pm that would be a different story.