It is even more difficult when you have no plan, no anticipation and no accountability.
FYI, in 2014 they lost all customer data, same in 2023.
In 2019, they bought a new engine and, without waiting, they immediately took down the other ones to perform maintenance. The new one broke down due to teething' issues and there was a blackout.
Honestly, GEBE's track record is studded with incompetence, arrogance, opacity and nepotism.
I admire your faith in such a useless company. Remind me next time I screw up to hire you as my PR officer ...