Right, they have to staff based on what a normal load is supposed to be, although some places do appear to be perpetually understaffed. ..and then there is always the issue of 'no room at the inn'--no international gate available, so you sit in the plane on the tarmac for 45 minutes because there is no available gate. But that's another issue. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Crazy.gif" alt="" />