We used them this past March - it was a disaster - but they did say it was one of the busiest weeks of the year. And even with all of these problems I would probably use them again next time but be even more persistant when asking where our stuff was.
We got there Saturday afternoon and were supposed to have our order ready. Even after talking to them several times that night (they kept saying ours was on the way!) we didn't get our food until Sunday morning and even that wasn't until after I went back to the front desk twice Sunday morning. There were others around us having the same problem, but we also saw boats getting their orders filled and the people weren't even there yet.
Once the food did come the order had lots of problems. We got our regular local water but none of the Poland Springs water. We never got our coke, ginger ale, tonic water or ginger beer. Didn't get any eggs. Two things we got (I think maple syrup and potato chips?) were there but brand/flavor substitutions but I hear that is common everywhere.
When I mentioned there were no eggs and we didn't want the chips (nobody liked the flavor) he said no problem - I could exchange them at the store. I had to go back to their store and explain to the lady what happened - she basically gave me credit for what I wanted to return and just trusted me on the eggs.
The frustrating thing is that half of the stuff they didn't send was in the store such as the Poland Springs and the drinks. Even more frustrating was having no water on board the first night when we had 6 kids with us. (no beer or liquor either because Ticos also never showed!) We had to go to the bar and the bartender sold us 12 bottled waters so that helped.
I hadn't heard about many problems with Moorings provisioning before this. I know it was a busy week, but you would think they would have known it was going to be busy by looking at how many boats/provisioning orders they had and planned ahead.
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