Cathy--you are kinder in your response to BGH than I would have been. You learned a very difficult lession. Certainly no reason for BGH to beat up on your further.

With regard to US Air, I would have treated that differently. I would have made them leave you in Charlotte and possibly have you go on without Steve, as you were certainly entitled to go on without him. I know you were totally in shock, but sometimes you just have to stand up to them.