We are trying to decide which is more important - We generally fly Delta as the Atlanta hub is fairly accessible to us - last year we had NO problems going through customs in Atlanta and flights were right on time.

This year we are considering a swap to American Airlines/US Air - we'd go through CLT - but I am concerned about bad reports I continually hear about service on AA -

We'd have to take a regional jet to get to CLT (I don't like to fly - really don't like the little planes) - BUT a first class fare is the same as economy on Delta... so it's a HUGE price differential

thoughts?