I love that Lesley meets us at the airport. Our luggage goes right into OUR car and paperwork is done very quickly and then we are on our way! For us it is great to save this step as our travel day usually begins at 3am. As an added bonus he will also bring a pre-arranged cell phone from Sharon. And on a side note we have also started using Jeannie for our groceries eliminating a stop to the grocery store on arrival. We might be "lazy" but we just want to start our vacation without the in and out of a vehicle and extra stops!! Works well for us!!