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Re: Flying Liat is dangerous???
[Re: polaris]
#69057
09/26/2015 09:21 AM
09/26/2015 09:21 AM
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Joined: Dec 2004
Posts: 1,199 Devon, UK
salica
Traveler
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Traveler
Joined: Dec 2004
Posts: 1,199
Devon, UK
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Customer service is one of the major problems with LIAT - and I do not mean attitude of air crew. With some twenty years of flying experience with LIAT, I have found that the attitude towards the customer, ie those effectively paying wages and keeping all staff employed, is beneath contempt. I have had several occasions when I have needed to contact 'Customer Services'. Replies have taken an average of one full year, and that is to achieve a standard, mechanised response, not an answer to one's issues. The airline has a monopoly and so they do not care. Some lovely individuals on the front line, but leadership leaves a lot to be desired.
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