Customer service is one of the major problems with LIAT - and I do not mean attitude of air crew. With some twenty years of flying experience with LIAT, I have found that the attitude towards the customer, ie those effectively paying wages and keeping all staff employed, is beneath contempt. I have had several occasions when I have needed to contact 'Customer Services'. Replies have taken an average of one full year, and that is to achieve a standard, mechanised response, not an answer to one's issues.
The airline has a monopoly and so they do not care. Some lovely individuals on the front line, but leadership leaves a lot to be desired.