JoyGirl,

Okay, I have to tell you your experience was very different than any I have ever had with them.

Did you book your package directly through American Airlines as opposed to a Travelocity-type package (or other similar type deals) when you booked it? If so, I can't figure out how you could have been actually 'booked' on a flight that didn't exist. That's totally bizarre.......

My experiences have been usually for air only and have always been done directly through either an AA ticketing agent or their websites and each and every time there have been changes they have always been more than helpful and accommodating, whether the changes have been minor or major, and when they couldn't accommodate me on flights I found satisfactory, they were more than pleasant about making full refunds.

In fact, I believe there are actual rules of common carriage that say they MUST accommodate the passenger when significant changes are made, but perhaps these rules don't apply to packaged trips?

I am so sorry you had this experience but I can only ad from personal firsthand experiences many times over, your situation is not the norm for them, or for any other airlines that I've dealt with, so perhaps the fact it was a packaged product made the differences. I can easily see why you were upset. Just wondering, did you try going up the chain of command to speak with an AA supervisor immediately after it all transpired? And if this had happened to me, I'm sure I would be equally unhappy and would probably never use them again either. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />