I forgot I wrote this! This was prior to our trip in January. When we arrived it was apparent after asking about an upgrade that this is not going to take place. They treated us like crap and only changed our double bed room the following day. Bottom line....we are staying elsewhere on our trip in Sept. Sonesta Maho will never get another dollar out of us. We are at fault because we chose $$ and over looked all their shortcomings in making our plans. NO MORE!.....