Rosemary,

Not sure who said it but I agree whole heartedly with the premise that if you fly often enough with any airline, you will eventually encounter some problems and personally, reading all the opinions I've seen over the years here, I think that's absolutely correct.

We've had a few problems with AA over the years but it's generally a matter of cancelling n/stops we're booked on and putting us on less desirable connecting flights. I can't say I've ever had any problems with AA personnel over all the years and all our trips with them and each time they've always been very good about going the extra mile to make us happy.

Don't know why, but it seems every I attempt to book a JB flight on line it becomes a nightmare. We had a lot of problems back in the summer but it was about the time they changed to their tier structure pricing. After three or four attempts on line, I called and they did the booking on line at no charge to us.

Last week I went to book something and had more problems so again, I called and they were very nice and again booked it over the phone with no booking fees admitting their on-line reservation system is not without problems.

So I guess my JB problems are primarily IT related and I wouldn't worry too much if I were you. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />