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NCSailor said:
You should be able to board around 11am. Check in with customer service at 10am. If you don't have a phone that works in the BVI get one of the free ones from the electronic rental shop so customer service can call when the boat is ready. Walk the dock and look for the welcome sign with your name on it. When it goes up you can board. Plan your provisions for 11am. Once you board and have your gear stowed start pestering customer service for your checkout,


Chill! Plan on 3PM and every minute or hour your entire crew and boat is truly ready before 3 is a gift. Cool some beer, have a book, take a nap and you and the people around you will feel much better at the end of the first day. The cats and dogs chasing their tales from the boat to the office and back are just another form of inexperience no different than the bad boat dancing you can see every day in the mooring fields.

If there is someone in your group that really must be fully entertained 24/7. Send them to do one of the tourist attractions on Tortola with the guidance to come back at 2 while the others calmly secure the boat and provisions for departure. In almost every case the rush on the dock, in the dock office, and in the mooring field once you get there is counterproductive. Chances are at the dock or the mooring field if you are sweating or feeling anxiety your are doing or going about it wrong. When you even feel the need to raise your tone on a charter you are way off course.