Traveltalkonline.com Forums


BVI Cruise Schedule TTOL Sponsors BVI Travel Calendar
Forum Statistics
Forums39
Topics29,157
Posts212,780
Members25,332
Most Online2,218
Jan 21st, 2020
Top Posters(30 Days)
RonDon 80
pat 57
bailau 54
SammyM 52
Member Spotlight
wildbill069
wildbill069
Greensboro,N.C.From Colonie NY
Posts: 1,831
Joined: June 2005
Show All Member Profiles 
Today's Birthdays
Nudesailingchef
Who's Online Now
7 registered members (TreetopFlyer, warren460, bran, GeorgeC1, OllieEh, 2 invisible), 286 guests, and 398 spiders.
Key: Admin, Global Mod, Mod
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 3 1 2 3
Re: The Catamaran company ,charter nightmare [Re: Carol_Hill] #104719
08/09/2016 09:27 AM
08/09/2016 09:27 AM
Joined: Dec 2004
Posts: 2,282
Ill, USA
Will_L Offline
Traveler
Will_L  Offline
Traveler
Joined: Dec 2004
Posts: 2,282
Ill, USA
Been renting villas with friends, chartering boats with friends, owned a charter boat inviting guests, own a condo where often have guests..since 1980s. Never heard of bringing food that is not for everybody. This whole thing makes little sense.

Such vacations are not for everyone ..if I could access Bill H's old story of the Charter from hell on here it might shed light. <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />

A Villa or a charter is a unique chance to share, accomodations, food, drink and good times between unrelated people for an extended time. Usually it works sometimes it doesn't.

I see sometimes people that seem to want to share expenses with other couples so they can have that fancy property or fancy boat for their dream vacation. It is not so much they want to share the accomodations, the food, the good times together..but as a means for each unit to experience the place.

To believe you lost friendship of 3 couples because the chef didn't parcel out the meat properly or that ruined your entire vacation over 30 pounds of meat...doesn't add up.

The warm, not hot water issue is strange in that in a letter to charter company was the only complaint against the captain. If he were Captain Bly there should be in more than a week's interaction a squawk list that would make him sound worse than what each of our presidential candidates are saying about each other. Did he take them everywhere they wanted to go? Do what they wanted to do? I just don't believe he would not start the engines if requested.
Neither the chef or the captains actions would have caused true friendships to have been ruined by the participants on board.
Indeed it would likely have made them stronger. I took an offshore course years ago with four aboard plus the instructor. He was a real jerk of the highest order. It actually brought the crew closer together and though his attitude made for a miserable 4 days, we had a great time laughing at the pub when it was over.
Chartering or renting Accomodations with unrelated people is not for everyone. It is best if there is a good fit well established with common interest in doing it, not being "sold" or talked into going. It requires that everyone knows things might go wrong and are comfortable spending the money with no buyers remorse during or after.

BVI Sponsors
Re: The Catamaran company ,charter nightmare [Re: RatmansWife] #104720
08/09/2016 11:14 AM
08/09/2016 11:14 AM
Joined: Jan 2002
Posts: 1,114
West Palm Beach FL
bviboater Offline
Traveler
bviboater  Offline
Traveler
Joined: Jan 2002
Posts: 1,114
West Palm Beach FL
Quote
having packed 5 pounds of bacon for 2 people


Don't Think it was Kosher or halal.


John
Re: The Catamaran company ,charter nightmare [Re: bviboater] #104721
08/09/2016 03:31 PM
08/09/2016 03:31 PM
Joined: Mar 2013
Posts: 371
now - or when ?
C
CGB Offline
Traveler
CGB  Offline
Traveler
C
Joined: Mar 2013
Posts: 371
now - or when ?
ahhh.... good point - that surprisingly skipped by me

perhaps ... exquisite non-GMO
what do they call that? free-range?

having been there.... I rather have GMO than free-range beef
but, that's just me... and trying to save these original version teeth
but... 'nuther story - 'nuther day

Re: The Catamaran company ,charter nightmare [Re: CGB] #104722
08/11/2016 06:12 PM
08/11/2016 06:12 PM
Joined: Nov 2000
Posts: 723
Cumming, GA
G
GTcapt Offline
Traveler
GTcapt  Offline
Traveler
G
Joined: Nov 2000
Posts: 723
Cumming, GA
Love the way this post has gone. Some really nice BOATERS with personal boats much nicer than what they chartered had a bad experience. I know this because they are all on my dock and all raft up every weekend. I was there at the same time as said in another post, what they had as a crew is what i told them to expect! They should have bare boated but chose to sit back and enjoy. I always provision on island with the charter company, 15 times thus far. The meat they brought down can not be bought on island, no way near the quality. GMO, ABF, Organic.... who cares, they paid a lot to bring it and even more to have a CHEF, sure, cook it. I am in the food business with a chefs degree, CEC. I doubt if their chef had a dishwashers degree BUT, they paid for a dream vacation and basically got the shaft, twin screw in my opinion. I have been on TTOL since 2000 and just read and rarely if ever respond but, please members, understand that some people for their first or second time who pay for a crewed boat watch the Bravo show about yachting and expect at least a good time. Not toasted bagels for breakfast and cold showers. I am not defending them as they don't need it, just stating a fact and telling you that people I know well and enjoy every weekend did not get what they paid for. I met Capt Ron and Chef dishwasher at Norman Island for a drink on their boat. Both were laying on the couch doing nothing. and They got good tips. I would have tossed them on the dingy and a bottle of water for the run home:) My .02

Re: The Catamaran company ,charter nightmare [Re: GTcapt] #104723
08/11/2016 07:37 PM
08/11/2016 07:37 PM
Joined: Apr 2002
Posts: 5,417
GA/NC
GeorgeC1 Online content
Traveler
GeorgeC1  Online Content
Traveler
Joined: Apr 2002
Posts: 5,417
GA/NC
I think the mistake made was trying to get a crewed boat experience on a bareboat. In that same price range they could have booked a fully crewed cat in that size range. The one cost posted I suspect was a Moorings 58 which is a substantially larger boat. A fully crewed M4800 can be had in the 17-19000 range in the summer.
G

Re: The Catamaran company ,charter nightmare [Re: GeorgeC1] #104724
08/11/2016 08:00 PM
08/11/2016 08:00 PM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
The Moorings Crewed 4800 max's out at six (6) passengers. When you want to make the jump past 6 passengers with a fully crewed experience the price and effort jumps way up. Cooking and caring for 8 adults three meals a day 24/7 is a lot of work for 9 days. Before you get to I brought my own food times two (2) including 5lbs of bacon for someone to fry up.

Re: The Catamaran company ,charter nightmare [Re: GeorgeC1] #104725
08/11/2016 08:38 PM
08/11/2016 08:38 PM
Joined: Sep 2010
Posts: 5,577
Massachusetts
maytrix Offline
Traveler
maytrix  Offline
Traveler
Joined: Sep 2010
Posts: 5,577
Massachusetts
GTcapt, I think most of us are just surprised that these issues would ruin a vacation or friendship. And I think many of us are also surprised that someone would bring meat and not just bring it for the entire group.

But I also think George has it right - should have done a fully crewed boat - that is a very different experience.


Matt
Re: The Catamaran company ,charter nightmare [Re: maytrix] #104726
08/11/2016 09:05 PM
08/11/2016 09:05 PM
Joined: Dec 2004
Posts: 2,282
Ill, USA
Will_L Offline
Traveler
Will_L  Offline
Traveler
Joined: Dec 2004
Posts: 2,282
Ill, USA
Quote
maytrix said:
GTcapt, I think most of us are just surprised that these issues would ruin a vacation or friendship. And I think many of us are also surprised that someone would bring meat and not just bring it for the entire group. "

Absolutely.. There is more between the members chartering this boat than there likely is between charterers and crew. Note..the claim was that the group never spoke to each other again after the "travesty" of cooking the poster's meat for "everyone including the crew" . Seems quite obvious that's when pettiness between the couples hit the fan..,likely the hot water is a red herring. Love t hear the captains story. What possible gain for him not to run engines? Why would his intransigence if true...do anthing but bind the couples together. Nope, not buying

If all three of these couples have boats worth more than a tricked out Lagoon 52..,worth about 1.2 million $ ..why the big fuss over 30# of meat and why the "vacation of a lifetime" if they each own million $ plus boats??? Doesn't add up. 5 to 6 grand to charter wouldn't pay a months payment on their boat loan if had one if true, let alone maintenance dockage etc.. . The personal boat they own is "much better" than 1.2 mil which means their boats are worth 200 x what they each paid for the trip. These then would be extremely high net worth individuals...who are flummoxed over a few steaks and 5 pounds of bacon? never to speak to each other again ? Sorry think there is more to story ...has to be.

Buyers remorse often leads one to blame others for their own mistakes.
I don't even know anyone who has chartered from this outfit, but don't feel they or the crew are getting a fair shake on this site when the complaints seem to not add up to a terrible experience and three couples not speaking after sharing food meant for only certain guests. More we have not heard went on I would bet everything.

But I also think George has it right - should have done a fully crewed boat - that is a very different experience.

Re: The Catamaran company ,charter nightmare [Re: maytrix] #104727
08/11/2016 09:46 PM
08/11/2016 09:46 PM
Joined: Nov 2012
Posts: 288
Kansas
Chriskal Offline
Traveler
Chriskal  Offline
Traveler
Joined: Nov 2012
Posts: 288
Kansas
Quote
maytrix said:
GTcapt, I think most of us are just surprised that these issues would ruin a vacation or friendship. And I think many of us are also surprised that someone would bring meat and not just bring it for the entire group.

But I also think George has it right - should have done a fully crewed boat - that is a very different experience.


That's pretty much the way I see it as well. I can't fathom why any of the problems described in the original post would ruin a friendship. Makes zero sense.

Re: The Catamaran company ,charter nightmare [Re: Chriskal] #104728
08/12/2016 07:15 AM
08/12/2016 07:15 AM
Joined: Oct 2007
Posts: 43
North Carolina
K
keevers Offline
Traveler
keevers  Offline
Traveler
K
Joined: Oct 2007
Posts: 43
North Carolina
What a crazy story without all the facts. Probably should be on Bravo. Maybe "Boaters of Atlanta". Embarrassing how much I have enjoyed it.

Re: The Catamaran company ,charter nightmare [Re: keevers] #104729
08/13/2016 11:54 PM
08/13/2016 11:54 PM
Joined: Feb 2016
Posts: 33
L
Lakegirl480 Offline OP
Traveler
Lakegirl480  Offline OP
Traveler
L
Joined: Feb 2016
Posts: 33
Some of you missed the part where we , as a group, in meetings prior to departure, understood the meat situation. None of the group had an issue with some having their own meat.
It was discussed with the so called chef, day before departure, expectations of how the meals were to be served. He enthusiastically stated it wouldn't be a problem.
So, once again, all we are wanting is a reasonable explanation why we didn't have hot water and why our premium steaks were thrown overboard.

Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104730
08/14/2016 06:22 AM
08/14/2016 06:22 AM
Joined: Dec 2007
Posts: 1,960
Charlotte, NC
N
NCSailor Offline
Traveler
NCSailor  Offline
Traveler
N
Joined: Dec 2007
Posts: 1,960
Charlotte, NC
"the meat situation"...this just cracks me up

Re: The Catamaran company ,charter nightmare [Re: NCSailor] #104731
08/14/2016 07:56 AM
08/14/2016 07:56 AM
Joined: Jan 2016
Posts: 600
Georgia & South Carolina
D
Deepcut Offline
Traveler
Deepcut  Offline
Traveler
D
Joined: Jan 2016
Posts: 600
Georgia & South Carolina
LakeGirl:
I hope you have learned how NOT to plan a menu for charter.


Wes
s/v Sea Tiger (Lagoon 42)
Re: The Catamaran company ,charter nightmare [Re: Deepcut] #104732
08/14/2016 08:44 AM
08/14/2016 08:44 AM
Joined: Feb 2016
Posts: 33
L
Lakegirl480 Offline OP
Traveler
Lakegirl480  Offline OP
Traveler
L
Joined: Feb 2016
Posts: 33
I have learned to save my money on a useless so called chef and put my money toward more days on the water.

Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104733
08/14/2016 09:06 AM
08/14/2016 09:06 AM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
Quote
Lakegirl480 said:
Some of you missed the part where we , as a group, in meetings prior to departure, understood the meat situation. None of the group had an issue with some having their own meat.
It was discussed with the so called chef, day before departure, expectations of how the meals were to be served. He enthusiastically stated it wouldn't be a problem.
So, once again, all we are wanting is a reasonable explanation why we didn't have hot water and why our premium steaks were thrown overboard.


Lake,

Your own writing provides the explanation. You were on a bareboat with a rented driver and cook. The element on the single water heater failed and could not be replaced in a timely manner. In the opinion of the cook, hired to prepare meals for everyone, some of the meat spoiled and was disposed of. I also suspect your tone or the approach of others failed you along the way. The majority of the bareboat captains and cooks have a routine they know they can reasonable deliver without risk. Most will stick to their routine. You may find some fully crewed charters different. Starting with the pre charter customer survey. Checkout in the hours BEFORE you started your charter was the time to dispute any issue that made the yacht unacceptable. CHECKOUT is the time provided for you to inspect the yacht you chartered. At some point someone in your group signed for and accepted the yacht. That was the time to force any issue important to your group. I note "hot water" is NOT on any charter operators guarantee list that I know of.

I am sorry this did not work out for your group. My theory here is somehow your group was oversold a fantasy complicated with some unwelcome in the Caribbean guest body english. Abrupt, direct, bossiness, is not the best practice to gain favor anywhere in the Caribbean. In your first post here you call a person out for lying in a public writing. That may be TTOL first! CatCo is one of the best in the business. An operator that only work with high quality boats that are never allowed to stay in the fleet more than three years. The are also a sponsor here: http://www.traveltalkonline.com/docs/sponsors.html along with many other great operators.

Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104734
08/14/2016 09:31 PM
08/14/2016 09:31 PM
Joined: Jan 2016
Posts: 600
Georgia & South Carolina
D
Deepcut Offline
Traveler
Deepcut  Offline
Traveler
D
Joined: Jan 2016
Posts: 600
Georgia & South Carolina
LakeGirl:
When I took a "Learn to Bareboat" course 25 years ago (Okay, it was more like 30 years ago), my main concern was I did not want to have a bad experience with a captain. Although, this rarely happens, it can and does happen. (Besides, I like handling the boat myself).

Life is full of lessons!


Wes
s/v Sea Tiger (Lagoon 42)
Re: The Catamaran company ,charter nightmare [Re: Deepcut] #104735
08/15/2016 09:36 AM
08/15/2016 09:36 AM
Joined: Apr 2002
Posts: 5,417
GA/NC
GeorgeC1 Online content
Traveler
GeorgeC1  Online Content
Traveler
Joined: Apr 2002
Posts: 5,417
GA/NC
Just a point on the statement that the Catamaran company will only keep a boat for 3 years. That is totally incorrect and if true would preclude them from selling new boats into the fleet. In fact the opposite is true and CatCo like Voyage will keep boats in thie fleet longer then most first tier companies. Currently if you go to their website and check the Tortola fleet you will see boats dating back to 2007.
G

Re: The Catamaran company ,charter nightmare [Re: GeorgeC1] #104736
08/15/2016 02:10 PM
08/15/2016 02:10 PM
Joined: Aug 2016
Posts: 36
PNW
J
JustBS Offline
Traveler
JustBS  Offline
Traveler
J
Joined: Aug 2016
Posts: 36
PNW
Gotta love the internet...

Someone posts that they spent $18K for a week vacation, doesn't get what they paid/asked for and is disappointed with their experience. In return, the community turns it around and blames the original poster.

I got no skin in this game but am grateful for the lessons learned here. Thanks for sharing.

Hope the "friends" can get passed this.

Re: The Catamaran company ,charter nightmare [Re: Will_L] #104737
08/24/2016 11:34 AM
08/24/2016 11:34 AM
Joined: Oct 2001
Posts: 889
Franklin, TN
SusanC Offline
Traveler
SusanC  Offline
Traveler
Joined: Oct 2001
Posts: 889
Franklin, TN
Will_L, my first thought upon reading the original post was of BillH too. He had some great stories and would have well related to this one. Bought back fond memories.

Back to the OP. Very surprised to see the OP being slammed here. Perhaps they should have hired a true crewed charter, still the Charter Co should be held fully accountable for providing poor staff. The OP didn't go out and hire their own crew off the street. They relied on a reputable company that advertises a service to provide a captain and/or a cook for their charters. This places the responsibility of providing experienced quality crew on them, NOT the charterers. The Charter Co failed here.

As to the lack of hot water, one of the many things I have learned from TTOL and from chartering is to count on your charter boat having an issue. Others here will have a better understanding of how the Charter Co should have better handled the hot water problem. I have always chartered crewed boats, often had boat maintenance issues and problems were always resolved quickly and quietly.

Rita's comment as to always use owner crewed charters is misleading. ANY crew, owner or hired, can suck. Due diligence through your own research, a yacht broker, or chartering from a quality company helps, but like all travel much of it is a crap shoot and hope for the best.

Susan

Re: The Catamaran company ,charter nightmare [Re: SusanC] #104738
08/24/2016 11:40 AM
08/24/2016 11:40 AM
Joined: Sep 2010
Posts: 5,577
Massachusetts
maytrix Offline
Traveler
maytrix  Offline
Traveler
Joined: Sep 2010
Posts: 5,577
Massachusetts
Susan, I don't think the OP was all that badly slammed here. I think the big issue many (myself included) have is that this made the trip a nightmare and potentially ruined friendships. And I think most of us found it odd one couple would bring meat just for themselves rather then bring it for the whole group.

I think most of us would be annoyed, perhaps upset, but move on and enjoy the trip. Perhaps there was more to it then just the meat and hot water though.

I do think the Charter Co is still responsible and should do something as do I think most others that commented. I think the charter company also should have been communicated with during the trip as well. After all, you can complain to the captain, but they aren't the ones the big payment was made to.

It would be great to hear if there was any follow up from the charter co.


Matt
Re: The Catamaran company ,charter nightmare [Re: maytrix] #104739
08/24/2016 12:04 PM
08/24/2016 12:04 PM
Joined: Oct 2001
Posts: 889
Franklin, TN
SusanC Offline
Traveler
SusanC  Offline
Traveler
Joined: Oct 2001
Posts: 889
Franklin, TN
maytrix, you are correct, using "slammed" was an overly strong word. I did read many of the posts as the had the OP done A, B, C, this would not have happened. Maybe so, but that is hindsight.

You are also correct in that the charter company should have been notified too. However, I can see that as being a difficult decision. Your charter is prepaid, you are on and likely going to stay on this boat with the 2 folks you are going to complain about. Odds are high the situation is likely to get more unpleasant. It would be a tough call to make.

Wondering too about Charter Co's response.

Re: The Catamaran company ,charter nightmare [Re: maytrix] #104740
08/24/2016 01:20 PM
08/24/2016 01:20 PM
Joined: May 2006
Posts: 797
Louisville, KY
NoelHall Offline
Traveler
NoelHall  Offline
Traveler
Joined: May 2006
Posts: 797
Louisville, KY
It sounds like the trip started badly and went straight down hill from there. I always use a first tier charter company, hopefully reducing the number of boat issues during the week, but there are always some issues, although often minor (that we can solve ourselves or do without). One trip a year ago was a little challenging. A belt on one of the catamaran engines failed and the engine was overheating. The charter chase boat came to the rescue, but we loss half a day. Late the next afternoon the generator threw a belt and we had no A/C on a hot summer evening. I called the charter base at near closing and was told the seas in the channel were too rough for the chase boat. Could we wait until tomorrow? (We were at Norman Island.) In a calm voice I responded that I was tired, hot, and needed help. About 30 minutes later I see the charter company chase boat crossing the channel with sea spray flying over the top of the boat. He had a big smile, replaced the belt, and afterwards we furnished a cool drink and a smoke. He apologized for the inconvenience, jumped back into the chase boat and headed back to the charter base. I guess my point is ... "[censored] happens". I doubt if any charter company will find financial success by being unreasonable with clients, but perfection is a hard goal to achieve, although most seem to be attempting to keep issues to a minimum.


Noel Hall
"It is humbling indeed, to discover my own opinion is only correct less than 50% of the time."

www.noelhall.com
Re: The Catamaran company ,charter nightmare [Re: NoelHall] #104741
08/24/2016 04:27 PM
08/24/2016 04:27 PM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
I find this quote from the original post very telling. There are some styles that work better than others across the Carribean to cajole more from those in positions of local power...

Quote
"The neighboring boat captain (Hal) came aboard and told us if we did not stop complaining the boat wouldn't leave the port as the captain (Ron) would quit on the spot. This did not set well with us."


Have you ever witnessed a captain on the boat next door boarding another boat to tell a group to knock it off?

Somewhere along the way somebody taught me the importance of starting every BVI encounter with a pleasant patient Good Morning! How are you? or similar. I am thinking we did not start off with the expected BVI patience and pleasantries.

Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104742
08/24/2016 05:41 PM
08/24/2016 05:41 PM
Joined: Oct 2001
Posts: 889
Franklin, TN
SusanC Offline
Traveler
SusanC  Offline
Traveler
Joined: Oct 2001
Posts: 889
Franklin, TN
Quote
Lakegirl480 said:
We were chastised each time we entered the galley to get a bite to snack on.


One more note, of course <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> ........ Every chef on every crewed charter I have experienced made in very clear from the first day to stay out of the galley. Period. It was non-negotiable.

Re: The Catamaran company ,charter nightmare [Re: SusanC] #104743
08/24/2016 09:01 PM
08/24/2016 09:01 PM
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
RickinAtlanta Offline
Traveler
RickinAtlanta  Offline
Traveler
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
Quote
SusanC said:
Quote
Lakegirl480 said:
We were chastised each time we entered the galley to get a bite to snack on.


One more note, of course <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> ........ Every chef on every crewed charter I have experienced made in very clear from the first day to stay out of the galley. Period. It was non-negotiable.


I'm sorry I am a very good cook/chef but screw the bought chef it's MY money and I'm the customer.

Re: The Catamaran company ,charter nightmare [Re: RickinAtlanta] #104744
08/24/2016 09:19 PM
08/24/2016 09:19 PM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
Quote
RickinAtlanta said:
Quote
SusanC said:
Quote
Lakegirl480 said:
We were chastised each time we entered the galley to get a bite to snack on.


One more note, of course <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> ........ Every chef on every crewed charter I have experienced made in very clear from the first day to stay out of the galley. Period. It was non-negotiable.


I'm sorry I am a very good cook/chef but screw the bought chef it's MY money and I'm the customer.


Maybe someone in the dining business could chime in on the pluses and minuses with encouraging the the customers to invade the kitchen. On our cruises we do out best to limit the galley to those taking ownership of the food plan. Nothing worse than the larger males filled with Rhum playing with the blender and the juice containers.

Re: The Catamaran company ,charter nightmare [Re: StormJib] #104745
08/25/2016 07:20 AM
08/25/2016 07:20 AM
Joined: Sep 2010
Posts: 5,577
Massachusetts
maytrix Offline
Traveler
maytrix  Offline
Traveler
Joined: Sep 2010
Posts: 5,577
Massachusetts
As far as not going in the galley, I guess the one thing we'd need to know is who provisioned the boat? For a fully crewed charter, they do it all. So they know what is needed and if you need a snack or something, they'll get it.

In this case it was a hired chef. If they provisioned though, then they'd know what was needed for meals and what was needed for snacks..etc so just going in and raiding the fridge could impact their meal plan. If the charterers provisioned and had a hand in planning the meals, then that might be different.


Matt
Re: The Catamaran company ,charter nightmare [Re: StormJib] #104746
08/25/2016 07:20 AM
08/25/2016 07:20 AM
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
RickinAtlanta Offline
Traveler
RickinAtlanta  Offline
Traveler
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
Quote
StormJib said:
Quote
RickinAtlanta said:
Quote
SusanC said:
Quote
Lakegirl480 said:
We were chastised each time we entered the galley to get a bite to snack on.


One more note, of course <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" /> ........ Every chef on every crewed charter I have experienced made in very clear from the first day to stay out of the galley. Period. It was non-negotiable.


I'm sorry I am a very good cook/chef but screw the bought chef it's MY money and I'm the customer.


Maybe someone in the dining business could chime in on the pluses and minuses with encouraging the the customers to invade the kitchen. On our cruises we do out best to limit the galley to those taking ownership of the food plan. Nothing worse than the larger males filled with Rhum playing with the blender and the juice containers.


I am in the "dining business" and we're talking a galley here that the chartering customers paid for NOT a commercial foodservice operation. BTW, would it be better in your always humble opinion if the
Quote
larger males filled with Rhum
were smaller filled with RUM? <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />

Re: The Catamaran company ,charter nightmare [Re: RickinAtlanta] #104747
08/25/2016 09:26 AM
08/25/2016 09:26 AM
Joined: Aug 2016
Posts: 36
PNW
J
JustBS Offline
Traveler
JustBS  Offline
Traveler
J
Joined: Aug 2016
Posts: 36
PNW
I understand the "stay out of the galley" deal, as I can see how it would mess up a meal plans... it's the attitude that I don't get. Besides, isn't there usually a cooler or a "snack basket" where folks can grab something if they're hungry?

Re: The Catamaran company ,charter nightmare [Re: RickinAtlanta] #104748
08/25/2016 09:30 AM
08/25/2016 09:30 AM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
Rewrite: It is always best to stay away from the clutches, throttles, and wheel when someone else is tasked with driving the boat. It is always best to stay out of the work space of the person paid or "volunteering" to cook and clean for the group. If you are drunk that is doubly important. When invited for brunch I stay out of the kitchen unless specifically asked and I do not bring my own cooler of bacon for you to fry up for me.

Re: The Catamaran company ,charter nightmare [Re: StormJib] #104749
08/25/2016 11:57 AM
08/25/2016 11:57 AM
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
RickinAtlanta Offline
Traveler
RickinAtlanta  Offline
Traveler
Joined: Feb 2002
Posts: 3,525
Woodstock, GA
Quote
StormJib said:
Rewrite: It is always best to stay away from the clutches, throttles, and wheel when someone else is tasked with driving the boat. It is always best to stay out of the work space of the person paid or "volunteering" to cook and clean for the group. If you are drunk that is doubly important. When invited for brunch I stay out of the kitchen unless specifically asked and I do not bring my own cooler of bacon for you to fry up for me.


If you were "invited for brunch" that means you're in someone else's home/business! This specific situation is concerning a cat that people paid to charter. For some reason you're focusing on this "drunk" aspect which has never been mentioned by anyone but you.

Re: The Catamaran company ,charter nightmare [Re: JustBS] #104750
08/25/2016 12:32 PM
08/25/2016 12:32 PM
Joined: Oct 2001
Posts: 889
Franklin, TN
SusanC Offline
Traveler
SusanC  Offline
Traveler
Joined: Oct 2001
Posts: 889
Franklin, TN
Quote
JustBS said:
Besides, isn't there usually a cooler or a "snack basket" where folks can grab something if they're hungry?


Yes, always full and stocked with the snacks the guests requested. Also a cooler, full and iced with the guests preferred water, alcohol, and non- alcoholic beverages.

BUT, this was not a true "crewed charter", more of an a la carte hired staff of a captain and a cook. Perhaps an attempt at having a true crewed charter experience by piecing the staff together and self provisioning to save a few bucks ? Sounds like it. Some of the onboard guests had higher expectations for sure.

Re: The Catamaran company ,charter nightmare [Re: StormJib] #104751
08/25/2016 06:57 PM
08/25/2016 06:57 PM
Joined: Feb 2012
Posts: 18
STX
J
jandreas Offline
Traveler
jandreas  Offline
Traveler
J
Joined: Feb 2012
Posts: 18
STX
Quote
StormJib said:In the opinion of the cook, hired to prepare meals for everyone, some of the meat spoiled and was disposed of.

Having lived down here for a year now I am going to go out on a limb and guess that the "chef" had never seen a dry-aged steak?

Re: The Catamaran company ,charter nightmare [Re: jandreas] #104752
08/25/2016 08:13 PM
08/25/2016 08:13 PM
Joined: Mar 2013
Posts: 371
now - or when ?
C
CGB Offline
Traveler
CGB  Offline
Traveler
C
Joined: Mar 2013
Posts: 371
now - or when ?
Having lived down here a short time - one tends to see "dry-aged everything"... but, I digress
<img src="http://www.traveltalkonline.com/forums/images/graemlins/Rofl.gif" alt="" />

Re: The Catamaran company ,charter nightmare [Re: CGB] #104753
08/26/2016 07:05 AM
08/26/2016 07:05 AM
Joined: Apr 2010
Posts: 36
Streamwod il
J
joeboo Offline
Traveler
joeboo  Offline
Traveler
J
Joined: Apr 2010
Posts: 36
Streamwod il
Having been to the bvi sense the 1972 . We have enjoyed reading this thread. We have alway chosen to bring down
Our meat and shop for all else local. We were down in July for two weeks and our liquor bill alone was about$1300. Yes we support the local economy and do eat out a bit and visit local bars. We enjoy cooking and all foods are for everyone.
With that said my question is. There are three side to every story. We have one side .I would love to hear from side two ( the cook and captain ) and side three ( something in the middle of all party's..
last of all my hopes that their friendship is not lost, friends are to precious.

W

Re: The Catamaran company ,charter nightmare [Re: joeboo] #104754
09/07/2016 04:47 PM
09/07/2016 04:47 PM
Joined: Feb 2016
Posts: 33
L
Lakegirl480 Offline OP
Traveler
Lakegirl480  Offline OP
Traveler
L
Joined: Feb 2016
Posts: 33
i personally went to the catamaran company office Saturday morning before departure to grieve about having no hot water. We stayed in touch with them the first three days of the trip and after that....nothing . We were quickly spending our vacation trying to resolve issues that were not in their priority.

I emailed the catamaran company when I began this thread and received a phone call for our version of the trip issues. I was told they would speak with the captain and call me back within a week. Well it's been a month now and all I've heard is crickets......not surprising.

For those asking, we provisioned the boat ourselves. It was our food to eat any dang time we pleased. No one was drunk in the galley and only once did anyone enter the galley while he cook was preparing meals. And that was to open a bottle of wine for dinner.

Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104755
09/07/2016 06:42 PM
09/07/2016 06:42 PM
Joined: Dec 2004
Posts: 2,282
Ill, USA
Will_L Offline
Traveler
Will_L  Offline
Traveler
Joined: Dec 2004
Posts: 2,282
Ill, USA
Thanks for the followups.

I agree the charter company should have called you back as good customer service. They owe that to you regardless what the captain or cook said. To not do so is not right at all..even if they decided your case did not merit compensation. Shame on them.

My guess is that nobody wanted to make that call. Kind of human nature not to want to give bad news or tell someone "you have no case".

On the other hand the charter company I assume set you up with this captain and this cook. Do they have years of good reviews for this crew, know them, see them weekly, trust them. They relayed your complaints, the captain and cook gave feedback, the charter company came to the conclusion that you were not entitled to compensation. With your complaints as given here, and every other charter guest gave them kudos, I'm sorry to to tell you, they will rightfully trust the crew. A better response would be an apology for your feeling it was not the charter you wanted with a small monetary discount on another charter.

But regardless the only in some ways fascinating and totally bizarre part of this story that we obviously only heard one side of is that you blame the charter company for the disintegration of friendships back home with the fellow couples chartering the boat.

I suspect the comment way back something to the effect " they served the meat people brought to everyone on board including the crew." Had more to do with the hard feelings than the crew actions or failing hot water which should unite the crew in mutiny! smile

So again I would urge anyone not to invite people so you can have the charter of a lifetime and see those you invite as a way to lower costs...take a less expensive course. Then for gosh sakes if you take food aboard, unless a vegan or you have stashed a snickers for personal consumption..share and share alike. It's a party with people. Part of that is sharing experiences and food and drink.

Hope you return and have a better experience. Was not anything about this week enjoyable?

Re: The Catamaran company ,charter nightmare [Re: Will_L] #104756
09/07/2016 07:55 PM
09/07/2016 07:55 PM
Joined: Nov 2014
Posts: 1,049
S
StormJib Offline
Traveler
StormJib  Offline
Traveler
S
Joined: Nov 2014
Posts: 1,049
Below Decks

Sometimes crews and guests see thing in a different light.

Ep 10: Charter from Heaven, Charter from Hell?

http://www.bravotv.com/below-deck-mediterranean/season-1/ep-10-charter-from-heaven-charter-from-hell

Re: The Catamaran company ,charter nightmare [Re: StormJib] #104757
09/08/2016 08:30 AM
09/08/2016 08:30 AM
Joined: Mar 2009
Posts: 1,315
MD, USA
Dirichlet Offline
Traveler
Dirichlet  Offline
Traveler
Joined: Mar 2009
Posts: 1,315
MD, USA
No hot water: not a big deal in my mind. How long are you actually in a shower while on board anyway? 2 minutes? 3 mintues? And that's only every couple of days... Hell, half the facilities I've used on shore didn't have properly functioning hot water. It's friggin' hot enough down there, the water isn't going to be that cold.

Steaks: Yeah, I'd be pissed, and ask to be reimbursed for the cost of them or stop somewhere to have them replaced, but that would be the end of it.

Friendships Lost: That's on you and your friends. I've lost some "friends" due to events on (even before) a charter, but I sure a s**t didn't blame it on the boat <img src="http://www.traveltalkonline.com/forums/images/graemlins/confused.gif" alt="" />

... just my $0.02


... DIF all the time...
[Linked Image]
Re: The Catamaran company ,charter nightmare [Re: Lakegirl480] #104758
09/17/2016 09:51 AM
09/17/2016 09:51 AM
Joined: Jul 2008
Posts: 2,722
VI,NY,AZ
sail445 Offline
Traveler
sail445  Offline
Traveler
Joined: Jul 2008
Posts: 2,722
VI,NY,AZ
Why don't you post a picture of the Capt and the Chef and the busy body Capt from the other boat? <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />

Page 2 of 3 1 2 3

Powered by UBB.threads™ PHP Forum Software 7.6.1