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When things go south at the airport
#105696
08/18/2016 05:24 PM
08/18/2016 05:24 PM
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Joined: Dec 2005
Posts: 597 Michigan
IWIWSE
OP
Traveler
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OP
Traveler
Joined: Dec 2005
Posts: 597
Michigan
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So, can you help a brother out? I've heard on two occasions that when there's a mess at the airport like foul weather or airline screw ups, rather than waiting in the ridiculously long lines at the counter, the airlines have people waiting to help on Twitter. This may not be the best forum for a complete answer/lesson but if folks could just get me started in the right direction, I wouldn't have to ask my 30something niece. She rolls her eyes way back in her head when I ask her this stuff and I'm worried that they will get stuck.
Mike
Last edited by IWIWSE; 08/18/2016 08:05 PM.
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Re: When things go south at the airport
[Re: IWIWSE]
#105697
08/18/2016 05:48 PM
08/18/2016 05:48 PM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
Traveler
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Traveler
Joined: Sep 2010
Posts: 5,720
Massachusetts
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When we've had an issue knowing people will be in lines at the counter, I just make a phone call.
Matt
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Re: When things go south at the airport
[Re: JasonHelmbrecht]
#105699
08/19/2016 07:35 AM
08/19/2016 07:35 AM
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Joined: Oct 2004
Posts: 1,953 St. John, USVI
RickG
Traveler
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Traveler
Joined: Oct 2004
Posts: 1,953
St. John, USVI
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I had help via twitter from United in January when we got stuck on St. Thomas for five days due to snow. I had things resolved before the telephone customer support picked up. This was while moving the boat from Maho Bay to Christmas Cove because I could only keep an ATT connection for 60 minutes from Maho Bay.
Cheers, RickG
S/V Echoes, 2003 Beneteau 423 Grenada
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Re: When things go south at the airport
[Re: Schwendy]
#105702
08/19/2016 12:10 PM
08/19/2016 12:10 PM
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Joined: Jan 2003
Posts: 969 NC, USA
capndar
Traveler
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Traveler
Joined: Jan 2003
Posts: 969
NC, USA
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I have used Twitter for help with both Delta and AA. Results have been mixed. They do monitor Twitter. Don't use the old Delta acct @Deltaassist
@delta @AA
Capndar Masters 50 GT Sail/Power/Towing 3rd generation sailor
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Re: When things go south at the airport
[Re: maytrix]
#105707
08/21/2016 08:46 AM
08/21/2016 08:46 AM
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Joined: Jul 2014
Posts: 10
ECRunner
Traveler
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Traveler
Joined: Jul 2014
Posts: 10
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I have spent the last 24 hours trying to get home from Nantucket, and spent last night in the JFK airport. I was also traveling during the Delta meltdown from almost two weeks ago. Here's what I've learned in no particular order. Note that I am Platinum Medallion, so it's possible that some of these perks were available to me because of that. I'm not sure.
1. Have the airline app on your phone. It is the best way to check flight status and view other flight options.
2. Know other options for getting there. Both on your airline (through another hub) and with other airlines.
3. Make sure your contact info is in your reservation, and sign up for notifications of flight changes in your profile.
4. Book directly with the airlines rather than Expedia, etc.
5. Have the airline's help desk numbers in your phone. Sometimes there is more than one option. In fact, Delta emailed me a specific number yesterday separate from the Platinum desk, and separate from an airport number that someone gave me years ago. Make sure the people you travel with also have the numbers, because you need to start calling immediately when you think there is going to be an issue.
6. As soon as I became worried that I wouldn't make my connection, I called Delta and was confirmed on a later flight without losing my existing reservation. The seats were held for me, but I only lost my seats when I actually missed my connection. I did this for 3 flights yesterday.
7. Be nice. They want to help you, but you're at their mercy as well.
I don't do Twitter, but Delta's email to me said that they were also available to help via Twitter. To me, the key is to know your options and act as soon as you start thinking there could be an issue. If it's weather related, a lot of people will be in the same boat, so call as soon as you can.
Hope none of this advice has to come in handy for you!
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Re: When things go south at the airport
[Re: sail2wind]
#105708
08/21/2016 08:54 AM
08/21/2016 08:54 AM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
Traveler
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Traveler
Joined: Sep 2010
Posts: 5,720
Massachusetts
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sail2wind said: never even logged into Twitter, no desire Me either. And I'm an IT guy!
Matt
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