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Catamaran Company #127915
04/21/2017 10:09 AM
04/21/2017 10:09 AM
Joined: Jul 2005
Posts: 213
43.9N 76.2W CNY
jmon Offline OP
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jmon  Offline OP
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43.9N 76.2W CNY
Has any of you used The Catamaran Company? Wondering how they compare to Moorings, TMM etc?


Jeff

[Linked Image]
BVI Sponsors
Re: Catamaran Company [Re: jmon] #127916
04/21/2017 06:55 PM
04/21/2017 06:55 PM
Joined: Oct 2014
Posts: 2,030
Ontario, Canada
warren460 Offline
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Ontario, Canada
Use the search function. I have been with TMM twice and a few times with horizon. Both wonderful experiences. We liked TMM so much that we put a boat in there fleet.


Warren
S/V Scuba Doo
Lagoon 450, (part of the TMM fleet until April, Charter Caribe (all inclusive-crewed) in St Thomas thereafter https://chartercaribe.com/charters/ ).
A TTOL sponsor
Re: Catamaran Company [Re: warren460] #127917
04/22/2017 06:13 AM
04/22/2017 06:13 AM
Joined: Jul 2005
Posts: 213
43.9N 76.2W CNY
jmon Offline OP
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jmon  Offline OP
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43.9N 76.2W CNY
Thanks - we have used TMM many times as well and really like them. Just wondering about Catamaran Company as they have a particular boat that interests me. We may well go back to TMM - nice people and close to town.


Jeff

[Linked Image]
Re: Catamaran Company [Re: jmon] #127918
04/22/2017 08:42 AM
04/22/2017 08:42 AM
Joined: Mar 2007
Posts: 181
British Virgin Islands
Yachtmaster Offline
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Yachtmaster  Offline
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British Virgin Islands
The Catamaran Company is fine. Mostly newer, well kept boats in their fleet.....

Boarding of the boats is now at 5:00PM as opposed to 12:00 noon previously if that makes a difference......


Safe and enjoyable boating.
Re: Catamaran Company [Re: jmon] #127919
04/22/2017 09:54 AM
04/22/2017 09:54 AM
Joined: May 2004
Posts: 748
Manhattan Beach, CA
calsail Offline
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Manhattan Beach, CA
I have chartered with he Catamaran Company many times over the years and they always provided nice equipment with good support. However, a 5:00 PM boarding would be my deal killer.

Re: Catamaran Company [Re: calsail] #127920
04/22/2017 03:03 PM
04/22/2017 03:03 PM
Joined: Jan 2016
Posts: 589
Georgia & South Carolina
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Deepcut Offline
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Georgia & South Carolina
Boarding 5:00 the night BEFORE your charter is one thing. Boarding 5:00 pm day you start is quit another. What time is the "return" time? Should be same time as departure.

TMM is 12noon charter start and generally can board 0800. On return, need to be off 12;00noon, with return to docks suggested to be by 10;00am.


Wes
s/v Sea Tiger (Lagoon 42)
Re: Catamaran Company [Re: Deepcut] #127921
04/22/2017 07:48 PM
04/22/2017 07:48 PM
Joined: Apr 2016
Posts: 11
League City, TX
S
sonyawooley Offline
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League City, TX
We are renting with CatCo in June, and the 5:00 pm was a major issue for us. Our fault - I missed it in the original contract and we didn't notice it until we went to look for it. Long story short, we had to add another rental day to our charter to get out on the day we originally intended. Oh, and they had an employee leave their employment and our emails regarding a sleepaboard went unanswered for several weeks before I finally reached out to the only other contact I had there. That being said, they did work with us to get our "extra" day resolved, but we won't use them for future trips because frankly a 5:00 pm check-in makes absolutely no sense!

Re: Catamaran Company [Re: sonyawooley] #127922
04/23/2017 05:30 AM
04/23/2017 05:30 AM
Joined: May 2003
Posts: 293
Staunton, VA
socamon Offline
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Staunton, VA
Same reason we don't use Sunsail. 5 pm start is a rip off since it counts as your first day.

Re: Catamaran Company [Re: Yachtmaster] #127923
04/23/2017 07:18 AM
04/23/2017 07:18 AM
Joined: Jul 2005
Posts: 213
43.9N 76.2W CNY
jmon Offline OP
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jmon  Offline OP
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43.9N 76.2W CNY
Quote
Yachtmaster said:
The Catamaran Company is fine. Mostly newer, well kept boats in their fleet.....

Boarding of the boats is now at 5:00PM as opposed to 12:00 noon previously if that makes a difference......


WOW - huge difference. We always make it to Cooper or Norman the 1st day/night. Thanks for the heads up.


Jeff

[Linked Image]
Re: Catamaran Company [Re: jmon] #127924
04/23/2017 10:49 AM
04/23/2017 10:49 AM
Joined: Nov 2012
Posts: 288
Kansas
Chriskal Offline
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Chriskal  Offline
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Kansas
A 5:00 pm start is practically forcing you to do a sleepaboard at 100% charter day cost. That is ridiculous.

Re: Catamaran Company [Re: Chriskal] #127925
04/23/2017 12:06 PM
04/23/2017 12:06 PM
Joined: Apr 2016
Posts: 11
League City, TX
S
sonyawooley Offline
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League City, TX
Yes, they have no sleepaboard option since you pay for a furll day just to get on the boat by 5. They did work with us on adding an extra day, but talk about sticker shock! Nothing like expecting a sleepaboard price (which we've done at Moorings in the past) and realize you need to pay for a full extra day!
I met a GREAT Lagoon sales guy at our local boat show, and he gave me his card so I can give him a report on CatCo. He said his potential owners are always asking for opinions on charter companies, so I said I'd send him a trip report once we return.

Re: Catamaran Company [Re: Chriskal] #127926
06/11/2017 11:17 PM
06/11/2017 11:17 PM
Joined: May 2017
Posts: 4
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DMcGuire Offline
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Just booked with the Catamaran Company for our second time. Was extremely bummed to find that the boarding time changed from noon to 5pm. As said above, we are now being forced to sleep on board the first night. This means one less day sailing, more taxes and just really dissapointed us. Added a day to our charter, and was able to talk them into a previous customer discount. Good to know that the other companies still have the 12:00 boarding time, will probably make me go somewhere different next time!

Re: Catamaran Company [Re: DMcGuire] #127927
06/12/2017 03:52 AM
06/12/2017 03:52 AM
Joined: Jan 2016
Posts: 589
Georgia & South Carolina
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Deepcut Offline
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Georgia & South Carolina
Other companies (TMM) OFFER a sleep aboard PRIOR to the start of your charter , which is typically about 50% of the daily rate. This actually saves $ compared to 3-4 hotel rooms and allows getting provisioned/settled in with departing the docks before noon for most people.

But DMcGuire, you are saying that the first day is shortened by 5 hours or more.

I understand why you would look for other options .


Wes
s/v Sea Tiger (Lagoon 42)
Re: Catamaran Company [Re: Deepcut] #127928
06/12/2017 06:03 AM
06/12/2017 06:03 AM
Joined: Oct 2014
Posts: 2,030
Ontario, Canada
warren460 Offline
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Ontario, Canada
Catamaran company probably thinks it's an improvement. The question is, improvement for who?

Last edited by warren460; 06/12/2017 06:04 AM.

Warren
S/V Scuba Doo
Lagoon 450, (part of the TMM fleet until April, Charter Caribe (all inclusive-crewed) in St Thomas thereafter https://chartercaribe.com/charters/ ).
A TTOL sponsor
Re: Catamaran Company [Re: warren460] #127929
06/12/2017 06:34 AM
06/12/2017 06:34 AM
Joined: Apr 2002
Posts: 5,385
GA/NC
GeorgeC1 Online content
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GeorgeC1  Online Content
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GA/NC
I have found that the companies that require a evening start generally have a lower rate for the same 7 day period at a company requiring a noon start. In the end you pay about the same with the difference being a sleepaboard is mandatory.
G.

Re: Catamaran Company [Re: GeorgeC1] #127930
06/12/2017 12:55 PM
06/12/2017 12:55 PM
Joined: Feb 2007
Posts: 87
Wisconsin
1
1mjk Offline
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Wisconsin
Just went through the same mess sonyawooley went through. Had booked a charter for the end of this month almost a year ago, had the departure time on contract set at noon and a paddle board thrown in. 2 of the people I originally worked with left. Was then told about the 5pm start. Long story short, they would not honor the noon start unless I paid for it. I wasn't going to start my charter with my little kids by sitting in the marina, so I paid the "cartel". Oh yeah, keep in mind, the noon doesn't necessarily mean leave the dock at noon. I was told that if I was nice, the office person would do the paperwork before noon so we could leave around noon.

Now for the paddle board, they fought with me for several weeks about still providing it. After they finally agreed to it, I was told "they couldn't guarantee that the paddle board would be on the boat at the time of departure"! So, I paid extra for the noon departure so I could sit around for a paddle board? So far, i'm not impressed with what I have seen.

If anyone has questions, feel free to pm me. Don't need to post all the details here.


You can't put a price on fun!
Re: Catamaran Company [Re: 1mjk] #127931
06/12/2017 06:01 PM
06/12/2017 06:01 PM
Joined: Nov 2014
Posts: 1,049
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StormJib Offline
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At the end of the day heavily used boats need a level of work between each charter. The boats with AC, electric flush heads, generators, watermakers, icemakers make that all more complex. Be warrry of the operator who will try to make even one customer happy with a quick turnaround. 5pm gives the crew on the docks a full day to complete many important tasks on these ever increasing boat complexities. Call it whatever marketing wants to call it. We want that boat late in the day to sleep aboard. The boat leaves the dock on day two years once everyone is comfortable and ready to go. Life and the vacation is much more pleasant for everyone that way.

Re: Catamaran Company [Re: StormJib] #127932
06/13/2017 09:08 AM
06/13/2017 09:08 AM
Joined: Feb 2007
Posts: 87
Wisconsin
1
1mjk Offline
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1mjk  Offline
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Wisconsin
For some of us who have limited time off, every day of the vacation is precious. So, having to "waste" a day on the dock hurts. Especially when the original contract was for noon start and they tell you the boat isn't being chartered for several days before you board!


You can't put a price on fun!
Re: Catamaran Company [Re: 1mjk] #127933
06/13/2017 11:04 AM
06/13/2017 11:04 AM
Joined: Nov 2014
Posts: 1,049
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StormJib Offline
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Quote
1mjk said:
For some of us who have limited time off, every day of the vacation is precious. So, having to "waste" a day on the dock hurts. Especially when the original contract was for noon start and they tell you the boat isn't being chartered for several days before you board!


If both parties signed the contract, then you have a contract that should be honored. An unsigned collection of words on paper is at best an offer. Did you have a contract? Or just some words on paper that never got executed(signed) by ALL parties? There is plenty to do for families on Tortola and St. Thomas. On day one we usually send one of the adults off with the kids to a pool or other attraction with plans to leave late in the afternoon. That is a much more vacation like approach for most families.

Re: Catamaran Company [Re: StormJib] #127934
06/13/2017 11:27 AM
06/13/2017 11:27 AM
Joined: Nov 2014
Posts: 1,049
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StormJib Offline
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I looked up CatCo's rules. This schedule will work very well for many traveling families and groups.

"Boarding time is 5pm on the first day of your charter. Charter Brief/Boat Brief to be held at 9:00am the following day. The skipper/captain must be present during the boat and charter briefing. An average of 1.5 to 2 hrs is necessary to complete your boat and chart briefing. No charter will be allowed to leave the dock after 5:00pm regardless of the charter contract dates. You must return your yacht to our dock by 10:00am on your last day of your charter. (We recommend you spend the last night of your charter at our docks)."

Re: Catamaran Company [Re: StormJib] #127935
06/13/2017 01:29 PM
06/13/2017 01:29 PM
Joined: Feb 2007
Posts: 87
Wisconsin
1
1mjk Offline
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1mjk  Offline
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Joined: Feb 2007
Posts: 87
Wisconsin
No, I had a note on a napkin that I faxed in for my contract. Why would I post what I posted if I didn't have a "contract"?

What you don't know is that they changed their boarding times/procedures. Was that on their website? There is a lot more this than cut and paste from a website.


You can't put a price on fun!
Re: Catamaran Company [Re: warren460] #127936
06/13/2017 03:09 PM
06/13/2017 03:09 PM
Joined: Feb 2016
Posts: 33
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Lakegirl480 Offline
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Posts: 33
Worst vacation ever. This company will not respond if you have a problem on their boat.

Re: Catamaran Company [Re: Yachtmaster] #127937
06/13/2017 03:14 PM
06/13/2017 03:14 PM
Joined: Feb 2016
Posts: 33
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Lakegirl480 Offline
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Posts: 33
Boats may be nice but company does not take care of customers if there is a problem while cruising.

Re: Catamaran Company [Re: sonyawooley] #127938
06/13/2017 03:16 PM
06/13/2017 03:16 PM
Joined: Feb 2016
Posts: 33
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Lakegirl480 Offline
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Send me his info. I'll give him an earful on The Catamaran Company

Re: Catamaran Company [Re: Lakegirl480] #127939
06/13/2017 05:08 PM
06/13/2017 05:08 PM
Joined: Dec 2003
Posts: 360
NC
leeguice Offline
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leeguice  Offline
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Posts: 360
NC
Just return from our 2nd trip with them, great boat and service. Chase boat was to us in 45minutes when a fresh water line started leaking. With another company we were the 2nd charter on a new cat and the genset bearing went out. We have had 22 charters and stuff can happen... life with boats.

Re: Catamaran Company [Re: leeguice] #127940
06/14/2017 10:24 AM
06/14/2017 10:24 AM
Joined: Nov 2014
Posts: 1,049
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StormJib Offline
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The Catamaran Company and a few others operate more charters each month than any one individual charters will complete in a lifetime. The still young industry is coming together with best practices resort operators have known for a long time. There must always be a time between the guest checking out before you and before your rental space(s) are ready for the next occupant. You also do not want every guest showing up at the same time to check in. If you have ever been in a long hotel line checking in or stuck waiting for your bag to be delivered you will understand it.

The recipe of showing up on the dock and demanding everyone's attention so you can leave now on your schedule has always been a plan for failure. The operating practice of your boat will be ready for your entry at 5, you have all night to do your inspections and we will be ready to sign you out at 9 is very civil and the way we have started our charters for more than a decade. It was not always that way. We once had the idea that the whole thing was a race from plane landing to casting off the dock lines. We learned some hard lessons with that impatience and naive approach.

Remember the guys on the dock see it all and know far more that 99% of those with even 30 charters.

My two cents going back to the 70's. Gain access to your boat before, spend the evening looking over the boat. Send the crew less interested in the workings of docks and boats off to do something on Tortola or St. Thomas on the first morning. When the boat and ALL the crew are ready get moving sometime after lunch. Anchor somewhere quiet and enjoy getting to know each other again. In the BVI less is more! There are zero, nada, zip "must do's".

Re: Catamaran Company [Re: StormJib] #127941
06/14/2017 10:46 AM
06/14/2017 10:46 AM
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Posts: 17
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bcstorm Offline
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The issue is having to pay full fare for that (night prior) sleep aboard....

Re: Catamaran Company [Re: bcstorm] #127942
06/14/2017 10:59 AM
06/14/2017 10:59 AM
Joined: Feb 2007
Posts: 87
Wisconsin
1
1mjk Offline
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1mjk  Offline
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Wisconsin
bcstorm summed it up in one sentence....


You can't put a price on fun!
Re: Catamaran Company [Re: 1mjk] #127943
06/14/2017 02:14 PM
06/14/2017 02:14 PM
Joined: Mar 2015
Posts: 30
IowaSailor Offline
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I've done Moorings, Sunsail and TMM. TMM is my favorite for the personal service level. Can't wait to go back.

Re: Catamaran Company [Re: bcstorm] #127944
06/14/2017 06:06 PM
06/14/2017 06:06 PM
Joined: Nov 2014
Posts: 1,049
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StormJib Offline
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Quote
bcstorm said:
The issue is having to pay full fare for that (night prior) sleep aboard....


I learned long ago to ignore the published daily rate. In most cases that number is meaningless. The only number that matters to us is the total cost quoted for the time frame we want a boat. I would also make sure I understood the total damage deposit expected and the cost added at the end of the charter for fuel or anything else.

Traveling from the East Coast of the US there is little chance of us arriving near the boat before 5PM on arrival and I see a practice of 9AM check out a true benefit to many. If CatCo is not quoting competitive rates and competitive boat on Tortola they will find themselves out of business is short order.

Re: Catamaran Company [Re: StormJib] #127945
06/14/2017 07:00 PM
06/14/2017 07:00 PM
Joined: Jan 2007
Posts: 312
S/V Event Horizon
FRANKIE2 Offline
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FRANKIE2  Offline
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S/V Event Horizon
Nailed it! I don't always agree with your posts, but this one is spot on.

Kevin

Re: Catamaran Company [Re: StormJib] #127946
06/16/2017 12:37 PM
06/16/2017 12:37 PM
Joined: Jun 2004
Posts: 6,098
Maryland
Twanger Offline
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Maryland
Just my $0.02 ...

I don't sweat it on what fraction of a day I spend at the dock. We make a deal for the whole trip. We arrive, and the sun and fun begins... even if we're tied up to the dock for the first night. A first night aboard at the dock gives you time to decompress, a dinner ashore on a hard travel day, plenty of quality time to get to know the boat, and makes it very easy to get off the dock early the next day.

No worries mon! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Wink.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />

Re: Catamaran Company [Re: Twanger] #127947
06/16/2017 12:50 PM
06/16/2017 12:50 PM
Joined: May 2017
Posts: 70
Fayetteville, Ar
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Fayetteville, Ar
Well said!

Re: Catamaran Company [Re: NWA4Sail] #127948
06/30/2017 01:19 PM
06/30/2017 01:19 PM
Joined: Apr 2016
Posts: 11
League City, TX
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sonyawooley Offline
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League City, TX
We just returned from our trip and I wanted to provide some feedback on CatCo and the 5 PM check in. Overall, we were very pleased with the in and out process and the excellent condition of the boat. I would highly recommend their staff and our boat.

As we've been discussing, however, the 5 PM check-in created several issues for us. For one, we were not given access to the boat until AFTER 5 PM. In usual island fashion, Riteway delivered our provisioning at 4 PM (instead of the requested 6 PM), and left it on the dock. So when my family was finally given access to the boat, they were in a mad dash to get the groceries stored. To add to the chaos, their staff leaves at 5 and by the time they stored the groceries the staff had left. So if there is anything wrong with the boat (AC or shore power not working, the heads blocked or leaking)there is no way to redress those issues until the morning. Even though we were sleeping aboard, we were told we were not allowed to use the heads or showers on the boat and had to use the facilities on shore. The facilities on shore were pretty yucky, and there was no toilet paper in the restrooms.
My overall review would still be excellent for CatCo, and I'd love to use them again, but if we do we won't assume that the 5 PM check-in is guaranteed and won't have anything delivered that evening.

Re: Catamaran Company [Re: sonyawooley] #127949
06/30/2017 02:35 PM
06/30/2017 02:35 PM
Joined: Apr 2014
Posts: 303
Rockford, Michigan
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Rockford, Michigan
Let me put in good word for Dream Yacht Charters, also based at Hodges Creek, and a different experience.

After 25 years of Moorings charters, we booked through DYC for a Lagoon 52 from June 14-22. Our age-diverse crew of 11 needed six separate cabins, and with the quote for the Moorings 58 coming in at 175% of the DYC Lagoon 52 rate, the choice was easy.

I assumed my BVIP registration would take care of the taxi situation, but no representative met us at the ferry terminal. However, when I explained to the dispatcher where we were going, she had a Sebastian Transportation taxi there in 5 minutes, at a highly reasonable fare of only $9 per person. And, the driver knew who we were and which boat was ours.

When we got to HCM at around 7:00 pm, the DYC office was closed, but the generator was powered up, the A/C was cold, and all our Riteway provisions were on board. Frozen foods were in the freezer, refrigerated items were in the reefers, and a welcome bottle of rum and a Coke six-pack were on the table. The ice-maker was full. The crew found and outfitted themselves from the fin bins, stowed the remaining food, unpacked and spent the rest of the night unwinding from a long travel day. (Shore-based showers were clean, and there were no restrictions on use of on-board heads)

We would have been off the dock by 9:30 am the next day but for two things.

(1) Because we were starting mid-week (a definite advantage for many reasons http://www.traveltalkonline.com/forums/s...e=1#Post1736584 ), there was only one briefer available and we were behind a crew that had arrived earlier than we had the night before. First come, first served. Added time = 1 hour.

(2) The previous charterer had failed to top the diesel and water tanks, and it had not been caught by the staff. Added time = 30 minutes.

So, on our way by 11:00 am to Savannah Bay. Great start to a fabulous trip. We will definitely use DYC again. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Re: Catamaran Company [Re: aarpskier] #127950
06/30/2017 02:46 PM
06/30/2017 02:46 PM
Joined: Apr 2016
Posts: 11
League City, TX
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sonyawooley Offline
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League City, TX
aarpskier, I can confirm the DYC bathrooms were very clean because we accidentally used them once. CatCo also uses Sebastians, and we were pleased with them. CatCo doesn't have a fin bin, which is a bit surprising. Our crew either rented or brought them from home.

Re: Catamaran Company [Re: sonyawooley] #127951
06/30/2017 09:31 PM
06/30/2017 09:31 PM
Joined: Jan 2016
Posts: 589
Georgia & South Carolina
D
Deepcut Offline
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Deepcut  Offline
Traveler
D
Joined: Jan 2016
Posts: 589
Georgia & South Carolina
No fins ... Wow
Rest rooms....
No support staff

Glad I chose TMM-Yep... So Happy!


Wes
s/v Sea Tiger (Lagoon 42)
Re: Catamaran Company [Re: aarpskier] #127952
07/01/2017 08:20 PM
07/01/2017 08:20 PM
Joined: Nov 2003
Posts: 1,280
New Jersey, USA
DanS Offline
Traveler
DanS  Offline
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Joined: Nov 2003
Posts: 1,280
New Jersey, USA
Quote
When we got to HCM at around 7:00 pm, the DYC office was closed, but the generator was powered up, the A/C was cold, and all our Riteway provisions were on board. Frozen foods were in the freezer, refrigerated items were in the reefers, and a welcome bottle of rum and a Coke six-pack were on the table.


That's great service. After a long day of travel we had to hang around the TMM dock for Riteway to deliver our provisions; it would have been much more comfortable if we could have headed straight out for a relaxing dinner. I concluded that on our next trip we should schedule the delivery for the following morning, and just pick up a few items ourselves for the first night.

Dan <img src="http://www.traveltalkonline.com/forums/images/graemlins/Cheers.gif" alt="" />

Re: Catamaran Company [Re: DanS] #127953
07/01/2017 10:31 PM
07/01/2017 10:31 PM
Joined: Jan 2016
Posts: 589
Georgia & South Carolina
D
Deepcut Offline
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Deepcut  Offline
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Joined: Jan 2016
Posts: 589
Georgia & South Carolina
DanS
What time did you set up delivery? What time did they arrive?

I seem to get accurate delivery times in evening(usually 5:30 or 6:00). Hit or miss on mornings.
On Morning delivery, may be prompt, or may be hours later. I like to get all settled in (unpack and groceries) and then relax.
All a personal preference.


Wes
s/v Sea Tiger (Lagoon 42)
Re: Catamaran Company [Re: Deepcut] #127954
07/02/2017 07:09 PM
07/02/2017 07:09 PM
Joined: Nov 2003
Posts: 1,280
New Jersey, USA
DanS Offline
Traveler
DanS  Offline
Traveler
Joined: Nov 2003
Posts: 1,280
New Jersey, USA
The scheduled delivery time was 6 PM. I believe they arrived about an hour late, and then I think we also waited for them to return with some missing items. The details are fuzzy -- I must have been tired.

Of course, picking the delivery time is a little tricky too. We were arriving by ferry and didn't want to cut it too close, in case we were delayed in customs, etc.

Dan <img src="http://www.traveltalkonline.com/forums/images/graemlins/Cheers.gif" alt="" />

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