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Moorings review
#130532
05/19/2017 11:04 AM
05/19/2017 11:04 AM
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Joined: Sep 2011
Posts: 118 Quebec , Canada
Frenchsailor
OP
Traveler
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OP
Traveler
Joined: Sep 2011
Posts: 118
Quebec , Canada
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I'm just coming back from my first charter with Moorings. I have chartered many times with Sunsail, always had good services, and I'm a little disappointed with Moorings. The boat was great and the RT Base is modern and well kept. But the service was not what I expected. At the beginning, they were supposed to call us on the phone to advise the boat was ready, but they forgot. We wait many hours at the pool, and at 6h30 pm we had to go to the desk. No explanations, no apologies, they just forgot. The next morning, the boat briefing was scheduled at 9 am, but the guy arrived at 9h40. At the end, we scheduled a debriefing, but it never happens. We wait one hour on the boat, and did not see anybody. Our general feeling is we were not important to them. Overall we had great vacations, and I will book again with Moorings or Sunsail, but they have to work on their customer services. I know it's Island time, but...
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Re: Moorings review
[Re: NCSailor]
#130535
05/19/2017 03:05 PM
05/19/2017 03:05 PM
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Joined: Mar 2012
Posts: 806 Redmond, WA
MrEZgoin
Traveler
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Traveler
Joined: Mar 2012
Posts: 806
Redmond, WA
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Somewhat off topic, but last time we were at the Moorings/Sunsail base in March during a pretty busy time the docks were full of boats and there was almost nobody around. We were asking ourselves if all was not well at TUI?
M4000 "Lio Kai"
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Re: Moorings review
[Re: Frenchsailor]
#130537
05/19/2017 04:34 PM
05/19/2017 04:34 PM
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Joined: Aug 2003
Posts: 355 East Lansing, MI, USA
2forBVI
Traveler
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Traveler
Joined: Aug 2003
Posts: 355
East Lansing, MI, USA
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Having sailed with the Moorings many times for over 30 years in many different locations in the Caribbean, I feel very badly about your experience. Perhaps I, like others who have commented, am not shy about going to the desk and asking frequently about our status. But I could share countless stories about unbelievable and heartwarming service provided by the Moorings staff while we were out on the water many miles from base that would make you think I am being paid by or work for the Moorings (Neither!) It is those real experiences that keep me going back to the Moorings. I am sure that the other charter companies mentioned in other posts offer the same level of service, but I am a creature of habit and go with what I trust. Plus, I love being warmly greeted by my first name each time I return, especially at the restaurant!
"If we weren't all crazy we would go insane!"
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Re: Moorings review
[Re: Deepcut]
#130540
05/19/2017 06:36 PM
05/19/2017 06:36 PM
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Joined: Aug 2009
Posts: 2,545 Here and There
rita_irvine
Traveler
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Traveler
Joined: Aug 2009
Posts: 2,545
Here and There
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Consider BVI Yacht Charters. http://www.bviyachtcharters.comWe have used them for the last six of our 16 charters and we love everything about them. You charter a specific boat, you have friendly helpful and knowledgable office staff. The boats are well maintained and clean. The dock staff is thorough and helpful and a delight to work with.. We have had nothing but good experiences with them.
Rita It is better to be happy than it is to be right
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