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Kudos to Jet Blue Airlines
#143097
09/14/2017 03:49 PM
09/14/2017 03:49 PM
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Joined: Apr 2001
Posts: 14,284 Brookfield, CT.
pat
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Joined: Apr 2001
Posts: 14,284
Brookfield, CT.
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So, I have to admit, I haven't always had totally warm fuzzies towards JB and they were still my second favorite airline servicing St. Maarten after AA.
That was before I called them just now about two trips I had scheduled to the island. In a matter of fifteen minutes, both trips were cancelled, all monies refunded to my credit cards, and no cancellation fees were charged and best of all, they returned my JB points to my account with no fees associated. The points are already in my bank.
And on top of that, and this is the really exceptional part to me, while we were waiting to get it all done, the reservation specialist I was dealing with told me they sent an empty plane down this morning with water and supplies for the island ~ and ~ they airlifted 100 people back to NYAT NO CHARGE. They called it humanitarian aid.
Needless to say, I now have a new favorite and best airline to use whenever and wherever possible.
Last edited by pat; 09/14/2017 03:53 PM.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to Jet Blue Airlines
[Re: pat]
#143098
09/14/2017 04:09 PM
09/14/2017 04:09 PM
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Joined: Nov 2009
Posts: 3,267 Maryland/DC Metro
BeachKitten
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Maryland/DC Metro
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I just had an unproductive half hour on the phone with Jet Blue for our October 28th flights.
Unlike you, there is no direct from the DC area. So we had to connect both ways in San Juan. Now granted, this was purchased THROUGH JET BLUE, but they use Seaborne for those San Juan legs.
They offered to put a Jet Blue credit in my account for a year. I don't know that we will travel on JB at all in the next year, so she went to speak with a supervisor.
Supervisor said NO REFUND, and NO CREDIT either because of the Seaborne issue. WTF?!!! I am angry. She agrees with me that the flights will MAYBE be cancelled if the island closes to commercial aircraft and tourists. Only THEN, if the flight is cancelled will I receive a refund.
Unable to make other plans now, as $$ is tied up.
"It is good to do nothing all day, and then to rest"
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Re: Kudos to Jet Blue Airlines
[Re: BeachKitten]
#143099
09/14/2017 06:23 PM
09/14/2017 06:23 PM
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Joined: Apr 2001
Posts: 14,284 Brookfield, CT.
pat
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Joined: Apr 2001
Posts: 14,284
Brookfield, CT.
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This is all so crazy.
Our flights were n/s with both airlines but JB just couldn't have been anymore accommodating, whereas AA wouldn't budge on the mileage reinstatement fee even after I cited other instances where it had been done complete with record locator numbers. And of course, minutes after I hung up I read someone had been allowed to do exactly that with no fees attached.
But at least on our revenue tickets for March, AA did allow us to change them to another island without a fee, so I guess I should be thankful for that.
And btw, thanks again to both couples who were nice enough to help me out.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to Jet Blue Airlines
[Re: pat]
#143100
09/14/2017 07:26 PM
09/14/2017 07:26 PM
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Joined: Nov 2009
Posts: 3,267 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,267
Maryland/DC Metro
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pat said: This is all so crazy.
Our flights were n/s with both airlines but JB just couldn't have been anymore accommodating, whereas AA wouldn't budge on the mileage reinstatement fee even after I cited other instances where it had been done complete with record locator numbers. And of course, minutes after I hung up I read someone had been allowed to do exactly that with no fees attached.
But at least on our revenue tickets for March, AA did allow us to change them to another island without a fee, so I guess I should be thankful for that.
And btw, thanks again to both couples who were nice enough to help me out. Pat, when you say "both airlines" do you mean a non-stop included Seaborne?
"It is good to do nothing all day, and then to rest"
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Re: Kudos to Jet Blue Airlines
[Re: BeachKitten]
#143101
09/14/2017 07:56 PM
09/14/2017 07:56 PM
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Joined: Apr 2001
Posts: 14,284 Brookfield, CT.
pat
OP
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Joined: Apr 2001
Posts: 14,284
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Leona,
No, we were flying AA down for both trips; one was a connection through Charlotte on miles and the other n/s - on revenue tix. When AA offers the n/s down it's an earlier flight ergo arrival in SXM.
Coming home both trips were n/ on JB - one on points and the other trip on revenue. We really like the earlier AA arrivals and we love JBs T5 dedicated customs hall.
Seaborne didn't enter into our plans at all. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to Jet Blue Airlines
[Re: pat]
#143102
09/14/2017 08:23 PM
09/14/2017 08:23 PM
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Joined: Jul 2013
Posts: 837 Florida
wilsonck
Traveler
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Traveler
Joined: Jul 2013
Posts: 837
Florida
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Delta did the same thing on Tuesday with bringing supplies to the island and evacuating people out.
Last edited by wilsonck; 09/14/2017 08:24 PM.
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Re: Kudos to Jet Blue Airlines
[Re: Ted_n_Jan]
#143104
09/15/2017 08:25 AM
09/15/2017 08:25 AM
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Joined: Nov 2009
Posts: 3,267 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,267
Maryland/DC Metro
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HI Ted, thanks for the info. Are you saying you got a REFUND for the whole trip, or just a JET BLUE CREDIT for the Seaborne portion? I see no way the island will be ready for visitors by 10/28. And it's not a place I want to be for two weeks either. 
"It is good to do nothing all day, and then to rest"
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Re: Kudos to Jet Blue Airlines
[Re: Ted_n_Jan]
#143109
09/15/2017 07:59 PM
09/15/2017 07:59 PM
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Joined: Nov 2009
Posts: 3,267 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,267
Maryland/DC Metro
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I'm happy for those of you able to get those refunds. I am going to attempt a credit card dispute or something. There is nothing on the island functional for us. I cannot imagine that the flight won't be cancelled. Still not having luck today, despite honey dripping from my tongue. Their posted policy regarding Irma: St. Maarten (SXM) Customers traveling Tuesday, September 5, 2017 through Tuesday, May 1, 2018 to/from the following city must rebook/change by Sunday, October 15, 2017 for travel through Tuesday, May 1, 2018: St. Maarten / St. Martin (SXM) Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from St. Maarten (SXM) wishing to change their travel to different city pairs. Difference in fare will apply. Just no change fees. Nothing about refunds. 
"It is good to do nothing all day, and then to rest"
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