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Re: Club O Refunds? [Re: Carol_Hill] #151403
01/05/2018 04:36 PM
01/05/2018 04:36 PM
Joined: May 2003
Posts: 222
Leland, N.C.
PhillynBill Offline
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PhillynBill  Offline
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Leland, N.C.
Carol,

Just received an email stating they sent the check already and it is 575.00 US

I didn't think to ask about what kind of check they would send never having to go thru this,

I didn't even think about Foreign or otherwise.

Live and learn

I will post WHEN I actually receive it

Philly

SXM Sponsors
Re: Club O Refunds? [Re: PhillynBill] #151415
01/05/2018 07:49 PM
01/05/2018 07:49 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Not sure how that amount computes, versus the Euro amount charged? But keep us apprised of status..


Carol Hill
Re: Club O Refunds? [Re: Carol_Hill] #151428
01/06/2018 07:19 AM
01/06/2018 07:19 AM
Joined: Dec 2004
Posts: 3,211
Massachusetts
boucharda Offline
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boucharda  Offline
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Posts: 3,211
Massachusetts
Right now $575 equates to 477 Euro

Re: Club O Refunds? [Re: boucharda] #151429
01/06/2018 07:26 AM
01/06/2018 07:26 AM
Joined: Mar 2001
Posts: 13,240
Ohio
ruralcarrier Offline
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Ohio
Originally Posted by boucharda
Right now $575 equates to 477 Euro

Many places on the island set their own exchange rate, it is not necessarily pegged to the published rate.


J.D.
Re: Club O Refunds? [Re: ruralcarrier] #151431
01/06/2018 07:28 AM
01/06/2018 07:28 AM
Joined: Dec 2004
Posts: 3,211
Massachusetts
boucharda Offline
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Massachusetts
Correct but it WILL be pegged when they cash the check

Re: Club O Refunds? [Re: PelicanPirate] #151432
01/06/2018 07:44 AM
01/06/2018 07:44 AM
Joined: Mar 2009
Posts: 8,511
Auburn, WA
SXMScubaman Online content
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Auburn, WA
Only if it is written in Euro.

Re: Club O Refunds? [Re: boucharda] #151433
01/06/2018 07:46 AM
01/06/2018 07:46 AM
Joined: Aug 2000
Posts: 11,505
Eric_Hill Offline

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Well it depends on how they wrote the check. It may have been written in Dollars. That seems to be what was said. Then it is a matter of what bank it is issued on. A lot do have banks in the US also.


Eric Hill
TTOL Sponsors
Re: Club O Refunds? [Re: PelicanPirate] #151434
01/06/2018 08:27 AM
01/06/2018 08:27 AM
Joined: Dec 2004
Posts: 3,211
Massachusetts
boucharda Offline
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boucharda  Offline
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Guess it depends on what the original deposit (in dollars) was. If it was 500 euro then $575 is pretty darn close and dependent on euro to USD at the time of deposit

Re: Club O Refunds? [Re: boucharda] #151439
01/06/2018 08:56 AM
01/06/2018 08:56 AM
Joined: May 2003
Posts: 222
Leland, N.C.
PhillynBill Offline
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PhillynBill  Offline
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Leland, N.C.
575.00 was my initial deposit made by my credit card back in Aug,2017

Philly

Re: Club O Refunds? [Re: PelicanPirate] #151455
01/06/2018 11:56 AM
01/06/2018 11:56 AM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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OK thanks. Keep us updated when you can.


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #151459
01/06/2018 12:32 PM
01/06/2018 12:32 PM
Joined: May 2010
Posts: 459
Decatur Illinois
astropilot Offline
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Decatur Illinois
The sounds of silence from Club Orient is deafening, and somewhat telling....


Dave & Diana
Re: Club O Refunds? [Re: PhillynBill] #151478
01/06/2018 05:31 PM
01/06/2018 05:31 PM
Joined: Jan 2007
Posts: 1,536
originally Long Island, NY/now...
irish1223 Offline
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originally Long Island, NY/now...
Originally Posted by PhillynBill
Hello, I was told by Florence to send my bank info and it will be wired back to my account but then just received an email saying it will cost them a lot of money to do that so I was told it will be mailed to me.

well see Philly



Carol is right -- that doesn't wash because when Florence got back to me, she said the opposite. This is copied directly from her email to me. It contains the info she needed in order to do the wire transfer (even though it's not listed here, they also needed the bank's ABA # for wire transfer, which I sent her in a follow-up email):


>Dear Robin,
>We are now able to refund deposits.
>To speed up the process you can send me your wire transfer instructions as
>the credit card refunds will take much more time.

>Beneficiary:
>Bank:
>Bank Address:
>Bank Phone number:
>SWIFT Code:
>Kind regards,
>Florence

>Florence BERNARD
>Rooms Division Director
>Directrice de l'Hébergement

>CLUB ORIENT RESORT
>1 Baie Orientale, 97150 St. Martin, French West Indies
>www.cluborient.com

We received the wire transfer a couple of days later. It was 500 euros, which translated (at the time) into $584.95 USD. Our bank charged us $16 for the wire transfer. BTW, we paid our initial deposit via credit card.


Robin & Ed

[Linked Image]
Re: Club O Refunds? [Re: PhillynBill] #151504
01/06/2018 06:51 PM
01/06/2018 06:51 PM
Joined: Mar 2009
Posts: 8,511
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Auburn, WA
If it was put on your credit card then they should have just credited your card. Nice and simple with out the wait for snail mail or bank transfer.

Re: Club O Refunds? [Re: PelicanPirate] #151507
01/06/2018 07:01 PM
01/06/2018 07:01 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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At this point, I think they are the only folks here on TTOL who have actually confirmed they have RECEIVED their refund, so they can count themselves lucky.


Carol Hill
Re: Club O Refunds? [Re: SXMScubaman] #151525
01/06/2018 08:47 PM
01/06/2018 08:47 PM
Joined: Jan 2007
Posts: 1,536
originally Long Island, NY/now...
irish1223 Offline
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Originally Posted by SXMScubaman
If it was put on your credit card then they should have just credited your card. Nice and simple with out the wait for snail mail or bank transfer.


You are right, but for some reason, that wasn't offered as an option. According to Florence's email, that would have taken more time. ??




Robin & Ed

[Linked Image]
Re: Club O Refunds? [Re: irish1223] #151528
01/06/2018 08:58 PM
01/06/2018 08:58 PM
Joined: Nov 2009
Posts: 2,263
Maryland/DC Metro
BeachKitten Online content
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BeachKitten  Online Content
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Maryland/DC Metro
They probably no longer have the equipment from the Bank. No CC machine, etc. Or connection to a phone line/computer line. Their merchant account is perhaps no longer functional. Though...in a hurricane...depending upon who their processor was, they should be able to get new equipment. But, where does it go?


"It is good to do nothing all day, and then to rest" wink
Re: Club O Refunds? [Re: PelicanPirate] #151532
01/06/2018 11:17 PM
01/06/2018 11:17 PM
Joined: Jan 2018
Posts: 6
sc
G
gone2beaches Offline
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I received the same email from Forence early Dec, gave my bank info and the refund bank wire came a week later. Paid by CC.

Re: Club O Refunds? [Re: PelicanPirate] #151533
01/07/2018 12:09 AM
01/07/2018 12:09 AM
Joined: Aug 2012
Posts: 155
F
foreversxm Offline
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I think that is great, they are at least trying to refund ASAP. Sounds right that they don't have their credit card machines working as the office was damaged or flooded, maybe even the booking records hard to get to etc. Its not that easy on a little island to just go to the Bank and get online with new equipment which they don't even have on hand. So they have to wire the money but still I would not doubt they are limited to the money they have. In theory these room deposits are not income until used but I would bet most small properties and even some larger ones live on them day to day. No one expected anything like Irma did. Its gonna take a long time to get back to anything close to normal but it will happen.

Re: Club O Refunds? [Re: gone2beaches] #151542
01/07/2018 09:18 AM
01/07/2018 09:18 AM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Central Florida!
Hi. Welcome to the board! Glad you received your refund. Sounds like you definitely are one of the lucky ones!


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #151629
01/07/2018 09:26 PM
01/07/2018 09:26 PM
Joined: Jan 2018
Posts: 6
sc
G
gone2beaches Offline
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Carol, Thanks for your guidance on the forum.
Maybe leavng some money on deposit helped or they may be processing alphabetically.. I'd be near the beginning of the list.

Re: Club O Refunds? [Re: PelicanPirate] #151745
01/08/2018 06:05 PM
01/08/2018 06:05 PM
Joined: Jan 2018
Posts: 3
New Jersey
P
paulmoor Offline
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Posts: 3
New Jersey
I am delighted that some people (2) have received their refunds. But we are still waiting for our $1,500 deposits for 3 reservations and we also contributed $500 to the employees GoFundMe account. Go figure: It leaves a bad taste in our mouth,

Re: Club O Refunds? [Re: PelicanPirate] #151746
01/08/2018 06:21 PM
01/08/2018 06:21 PM
Joined: Mar 2009
Posts: 8,511
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Joined: Mar 2009
Posts: 8,511
Auburn, WA
Doesn't sound like very good business practices to not refund deposits when asked for. If it was deposited via a credit card have the bank go after it by disputing the charges. Don't get caught with your pants down holding the bag. Oh wait. It's clothing optional Club O. HeHe

Re: Club O Refunds? [Re: SXMScubaman] #151749
01/08/2018 06:58 PM
01/08/2018 06:58 PM
Joined: Nov 2009
Posts: 2,263
Maryland/DC Metro
BeachKitten Online content
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BeachKitten  Online Content
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Posts: 2,263
Maryland/DC Metro
There are time limits for disputes. Varies by MasterCard, Visa, AMEX.

For example, this is MC

4855 - Goods or Services Not Provided The chargeback time limit is calculated based on one of the following:
120 calendar days after the Central Site Business Date when goods or services were provided
120 calendar days after the latest anticipated delivery date when the provision of goods or services was delayed
120 calendar days after the cardholder’s realization that interrupted services have ceased, but not to exceed 540 calendar days of the Central Site Business Date


"It is good to do nothing all day, and then to rest" wink
Re: Club O Refunds? [Re: SXMScubaman] #151750
01/08/2018 07:26 PM
01/08/2018 07:26 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 66,533
Central Florida!
Scubaman--I really don't think the situation is at all funny...


Carol Hill
Re: Club O Refunds? [Re: beachbum1313] #151756
01/08/2018 07:49 PM
01/08/2018 07:49 PM
Joined: Jul 2012
Posts: 76
South Carolina
beachbum1313 Offline
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beachbum1313  Offline
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Posts: 76
South Carolina
Originally Posted by beachbum1313
I too, had but a deposit on a stay to Club O that was to be in October 2017. When Irma came in and destroyed everything in September, I waited a few weeks to let everything get settled down before sending documentation showing I had a pending reservation that was canceled due to Irma. I did receive an email back from them that they would have to wait on insurance and getting all their records before they could begin to refund to those that wanted refunds. I left it at that, and had not inquired about the refund anymore. I was proud of myself for being patient, but after a while, I got to thinking that maybe I was just going to have to write off ever receiving any of that deposit back. However, just last night, I did receive an email from Florence stating that they were beginning to start refunding deposits, and they wanted to confirm my name and address and then they would be refunding the money. I will see if it arrives, but at least they did contact me without me having to continually request the refund. I hope all others expecting a refund will receive what they are owed.


I wanted to follow up on my original post above to post my experience with the refund. I replied to Florence and confirmed the address she had listed for me was accurate, and on Thursday, January 4th I received an email from her saying she had mailed a refund check in the amount of the deposit owed back to the address that I had confirmed. Today, I went to the mailbox and the check was there. That was pretty quick, considering it was over the weekend. basically. The check apparently was mailed from their US office and is from a US bank with an address in the state next to mine. I am depositing it into my bank account tomorrow, so I am completely satisfied with the results, even though it did take some time for this to get resolved. I just wanted to report this, and hope all the others waiting on a refund have the same success that I have had.


Wayne & Lynne

Wishing I was knee deep in the water somewhere
Re: Club O Refunds? [Re: beachbum1313] #151757
01/08/2018 08:00 PM
01/08/2018 08:00 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 66,533
Central Florida!
Thanks for posting!! Glad it has worked out for you.


Carol Hill
Re: Club O Refunds? [Re: foreversxm] #151759
01/08/2018 08:15 PM
01/08/2018 08:15 PM
Joined: Jan 2007
Posts: 1,536
originally Long Island, NY/now...
irish1223 Offline
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irish1223  Offline
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originally Long Island, NY/now...
I believe (but don't quote me on this) I was told that Club O has a Florida office; I think it might have been Jim Ruos who told me that, but again, not sure where I heard it from. So it shouldn't have been that difficult to get to the records. I know that initially Florida was impacted by Irma also, but they've been up and running for awhile down there. I'm not knocking Club O, as we love it there; but seriously 4 months was a bit much to have to wait for a refund. We could afford to wait some; not everyone can do that, especially with trying to substitute other vacation plans in place of Club O. And it's weird how some of us (a few) have gotten refunds already and others haven't heard anything at all. Can't be alphabetical because our last name starts with 'U'. smirk In any event, I hope everyone gets what they're waiting for very soon. I'm sure this is a trying time for everyone.


Robin & Ed

[Linked Image]
Re: Club O Refunds? [Re: irish1223] #151791
01/09/2018 08:44 AM
01/09/2018 08:44 AM
Joined: May 2003
Posts: 222
Leland, N.C.
PhillynBill Offline
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Leland, N.C.
ok , received my refund for entire amount in the form of a check yesterday.

Glad that's over!

Like above poster it was mailed from a US bank.
Philly

Re: Club O Refunds? [Re: PhillynBill] #151800
01/09/2018 11:10 AM
01/09/2018 11:10 AM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 66,533
Central Florida!
Great! Thanks for posting..


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #151890
01/10/2018 09:12 AM
01/10/2018 09:12 AM
Joined: Aug 2000
Posts: 930
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Cathyg Offline
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I e mailed Club orient yesterday and this is the response i received regarding my refund.

Thank you for contacting Club Orient. We are temporarily closed due to the effects of Hurricane Irma and Maria. There is currently no phone service available. Please visit our website ClubOrient.com or our Facebook page for current information. Everyone's email will be responded to, but we have limited staff and internet. Thank you for your patience and understanding during a very difficult time.

CLUB ORIENT RESORT
1 Baie Orientale, 97150 St. Martin, French West Indies www.cluborient.com <http://www.cluborient.com/>

<https://www.facebook.com/ClubOrient>

<https://twitter.com/ClubOrientResor>
<https://www.instagram.com/cluborient/>

Re: Club O Refunds? [Re: Cathyg] #151891
01/10/2018 09:14 AM
01/10/2018 09:14 AM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Sounds like more BS to me.


Carol Hill
Re: Club O Refunds? [Re: Carol_Hill] #151895
01/10/2018 10:20 AM
01/10/2018 10:20 AM
Joined: Mar 2001
Posts: 13,240
Ohio
ruralcarrier Offline
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Originally Posted by Carol_Hill
Sounds like more BS to me.


I don't want to throw salt on the wounds but considering the generosity or people to the resort and staff and the acceptance of such generosity, Club Orient's excuses and conflicting responses sound just as you stated.


J.D.
Re: Club O Refunds? [Re: Cathyg] #151896
01/10/2018 10:48 AM
01/10/2018 10:48 AM
Joined: Sep 2012
Posts: 391
Northern California
T
thesimpsons Offline
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Northern California
Definitely time for Club O to cancel this auto-reply message.



[Linked Image]
Re: Club O Refunds? [Re: PelicanPirate] #151899
01/10/2018 11:02 AM
01/10/2018 11:02 AM
Joined: Dec 2005
Posts: 1,670
Royersford, PA (30m NW of Phil...
Biturbo Offline
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Royersford, PA (30m NW of Phil...
My wife received an email from Florence yesterday, asking to verify our address and saying that a check will be mailed to that address. She responded, sending a nice thank you to Florence. I'll let you know. But if "the check is in the mail" is accurate, considering the total devastation, 4 months isn't all that unreasonable. The worst part is not knowing during that period what our status was.

Last edited by Biturbo; 01/10/2018 11:03 AM.

"It's a magic kind of medicine, that no doctor could prescribe." JB
Re: Club O Refunds? [Re: Cathyg] #151930
01/10/2018 03:39 PM
01/10/2018 03:39 PM
Joined: Jan 2007
Posts: 1,536
originally Long Island, NY/now...
irish1223 Offline
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irish1223  Offline
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originally Long Island, NY/now...
Originally Posted by Cathyg
I e mailed Club orient yesterday and this is the response i received regarding my refund.

Thank you for contacting Club Orient. We are temporarily closed due to the effects of Hurricane Irma and Maria. There is currently no phone service available. Please visit our website ClubOrient.com or our Facebook page for current information. Everyone's email will be responded to, but we have limited staff and internet. Thank you for your patience and understanding during a very difficult time.

CLUB ORIENT RESORT
1 Baie Orientale, 97150 St. Martin, French West Indies www.cluborient.com <http://www.cluborient.com/>

<https://www.facebook.com/ClubOrient>

<https://twitter.com/ClubOrientResor>
<https://www.instagram.com/cluborient/>





Hang in there, Cathy! We received that standard auto response during each of our contacts with Club O, but it was followed within a few days by a 'real' response from Florence.


Robin & Ed

[Linked Image]
Re: Club O Refunds? [Re: PelicanPirate] #151944
01/10/2018 04:31 PM
01/10/2018 04:31 PM
Joined: Dec 2004
Posts: 3,211
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
I think they could have eliminated a huge amount of bad vibes by actually responding to inquiries...rather than an auto-response. I think many would have accepted a delay in receiving their deposits if it was handled on a personal basis....

Re: Club O Refunds? [Re: PelicanPirate] #152030
01/11/2018 12:42 PM
01/11/2018 12:42 PM
Joined: Aug 2000
Posts: 930
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Cathyg Offline
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Update

We got an email today saying we would receive a refund.

Re: Club O Refunds? [Re: Cathyg] #152031
01/11/2018 01:13 PM
01/11/2018 01:13 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Good, thanks for posting! I still think they need to eliminate their auto response, or at least modify it to say the email was received and will be responded to within (x) amount of time, something to that effect. The current auto response is inappropriate.


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #152038
01/11/2018 02:08 PM
01/11/2018 02:08 PM
Joined: May 2004
Posts: 716
Austin, Texas
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BerneandGary Offline
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Austin, Texas
Don't know if I am allowed to post this way - if not, please delete - this is from Club O's Facebook page, today, less than 1 hour ago:

Message from Florence:
We apologize to those of you who have not yet received answers to your questions, comments or refund requests.
From your feedback we find we did not receive all the emails sent to us.If you did not receive an answer, please forward your message to reservations@cluborient.com
Feel free to write to this same address if you have questions, need immediate attention, etc.…
We have started to process the deposit refunds for those who requested it.
Doing this is a long process ,as some guests have not only asked for a refund, but also requested a charge back to their bank.This creates a number of issues and takes a lot of time, as each request must be verified.

We are still unable to make credit card refunds because of technical issues, but we are working very hard on it.
I understand it is frustrating, but we continue to work under difficult circumstances.
I would like to thank all our friends for sending nice notes and support messages. It means a lot to us and brightens our days with positive vibes.
Thank you for your patience. We'll get there as quickly as we can thanks to all of you help and support.


Gotta Caribbean soul I can barely control and some Texas hidden here in my heart...(J.B.)
Re: Club O Refunds? [Re: BerneandGary] #152043
01/11/2018 03:03 PM
01/11/2018 03:03 PM
Joined: Aug 2000
Posts: 66,533
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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No problem with the post. Glad they are finally being more responsive.


Carol Hill
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