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Re: Club O Refunds?
[Re: PhillynBill]
#151415
01/05/2018 08:49 PM
01/05/2018 08:49 PM
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Joined: Aug 2000
Posts: 83,601 Central Florida!
Carol_Hill
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Posts: 83,601
Central Florida!
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Not sure how that amount computes, versus the Euro amount charged? But keep us apprised of status..
Carol Hill
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Re: Club O Refunds?
[Re: boucharda]
#151429
01/06/2018 08:26 AM
01/06/2018 08:26 AM
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Joined: Mar 2001
Posts: 17,763 Ohio
ruralcarrier
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Traveler
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Posts: 17,763
Ohio
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Right now $575 equates to 477 Euro Many places on the island set their own exchange rate, it is not necessarily pegged to the published rate.
J.D.
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Re: Club O Refunds?
[Re: PhillynBill]
#151478
01/06/2018 06:31 PM
01/06/2018 06:31 PM
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Joined: Jan 2007
Posts: 1,623 originally Long Island, NY/now...
irish1223
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originally Long Island, NY/now...
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Hello, I was told by Florence to send my bank info and it will be wired back to my account but then just received an email saying it will cost them a lot of money to do that so I was told it will be mailed to me.
well see Philly Carol is right -- that doesn't wash because when Florence got back to me, she said the opposite. This is copied directly from her email to me. It contains the info she needed in order to do the wire transfer (even though it's not listed here, they also needed the bank's ABA # for wire transfer, which I sent her in a follow-up email): >Dear Robin, >We are now able to refund deposits. >To speed up the process you can send me your wire transfer instructions as >the credit card refunds will take much more time. >Beneficiary: >Bank: >Bank Address: >Bank Phone number: >SWIFT Code: >Kind regards, >Florence >Florence BERNARD >Rooms Division Director >Directrice de l'Hébergement >CLUB ORIENT RESORT >1 Baie Orientale, 97150 St. Martin, French West Indies >www.cluborient.com We received the wire transfer a couple of days later. It was 500 euros, which translated (at the time) into $584.95 USD. Our bank charged us $16 for the wire transfer. BTW, we paid our initial deposit via credit card.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: Club O Refunds?
[Re: PelicanPirate]
#151507
01/06/2018 08:01 PM
01/06/2018 08:01 PM
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Joined: Aug 2000
Posts: 83,601 Central Florida!
Carol_Hill
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Traveler
Joined: Aug 2000
Posts: 83,601
Central Florida!
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At this point, I think they are the only folks here on TTOL who have actually confirmed they have RECEIVED their refund, so they can count themselves lucky.
Carol Hill
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Re: Club O Refunds?
[Re: SXMScubaman]
#151525
01/06/2018 09:47 PM
01/06/2018 09:47 PM
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Joined: Jan 2007
Posts: 1,623 originally Long Island, NY/now...
irish1223
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If it was put on your credit card then they should have just credited your card. Nice and simple with out the wait for snail mail or bank transfer. You are right, but for some reason, that wasn't offered as an option. According to Florence's email, that would have taken more time. ??
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: Club O Refunds?
[Re: gone2beaches]
#151542
01/07/2018 10:18 AM
01/07/2018 10:18 AM
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Joined: Aug 2000
Posts: 83,601 Central Florida!
Carol_Hill
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Posts: 83,601
Central Florida!
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Hi. Welcome to the board! Glad you received your refund. Sounds like you definitely are one of the lucky ones!
Carol Hill
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Re: Club O Refunds?
[Re: beachbum1313]
#151756
01/08/2018 08:49 PM
01/08/2018 08:49 PM
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Joined: Jul 2012
Posts: 79 South Carolina
beachbum1313
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Traveler
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Posts: 79
South Carolina
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I too, had but a deposit on a stay to Club O that was to be in October 2017. When Irma came in and destroyed everything in September, I waited a few weeks to let everything get settled down before sending documentation showing I had a pending reservation that was canceled due to Irma. I did receive an email back from them that they would have to wait on insurance and getting all their records before they could begin to refund to those that wanted refunds. I left it at that, and had not inquired about the refund anymore. I was proud of myself for being patient, but after a while, I got to thinking that maybe I was just going to have to write off ever receiving any of that deposit back. However, just last night, I did receive an email from Florence stating that they were beginning to start refunding deposits, and they wanted to confirm my name and address and then they would be refunding the money. I will see if it arrives, but at least they did contact me without me having to continually request the refund. I hope all others expecting a refund will receive what they are owed. I wanted to follow up on my original post above to post my experience with the refund. I replied to Florence and confirmed the address she had listed for me was accurate, and on Thursday, January 4th I received an email from her saying she had mailed a refund check in the amount of the deposit owed back to the address that I had confirmed. Today, I went to the mailbox and the check was there. That was pretty quick, considering it was over the weekend. basically. The check apparently was mailed from their US office and is from a US bank with an address in the state next to mine. I am depositing it into my bank account tomorrow, so I am completely satisfied with the results, even though it did take some time for this to get resolved. I just wanted to report this, and hope all the others waiting on a refund have the same success that I have had.
Wayne & Lynne
Wishing I was knee deep in the water somewhere
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Re: Club O Refunds?
[Re: foreversxm]
#151759
01/08/2018 09:15 PM
01/08/2018 09:15 PM
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Joined: Jan 2007
Posts: 1,623 originally Long Island, NY/now...
irish1223
Traveler
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Traveler
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Posts: 1,623
originally Long Island, NY/now...
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I believe (but don't quote me on this) I was told that Club O has a Florida office; I think it might have been Jim Ruos who told me that, but again, not sure where I heard it from. So it shouldn't have been that difficult to get to the records. I know that initially Florida was impacted by Irma also, but they've been up and running for awhile down there. I'm not knocking Club O, as we love it there; but seriously 4 months was a bit much to have to wait for a refund. We could afford to wait some; not everyone can do that, especially with trying to substitute other vacation plans in place of Club O. And it's weird how some of us (a few) have gotten refunds already and others haven't heard anything at all. Can't be alphabetical because our last name starts with 'U'. In any event, I hope everyone gets what they're waiting for very soon. I'm sure this is a trying time for everyone.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: Club O Refunds?
[Re: Carol_Hill]
#151895
01/10/2018 11:20 AM
01/10/2018 11:20 AM
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Joined: Mar 2001
Posts: 17,763 Ohio
ruralcarrier
Traveler
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Posts: 17,763
Ohio
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Sounds like more BS to me. I don't want to throw salt on the wounds but considering the generosity or people to the resort and staff and the acceptance of such generosity, Club Orient's excuses and conflicting responses sound just as you stated.
J.D.
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Re: Club O Refunds?
[Re: PelicanPirate]
#151899
01/10/2018 12:02 PM
01/10/2018 12:02 PM
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Joined: Dec 2005
Posts: 2,081 Clearwater, FL
Biturbo
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Joined: Dec 2005
Posts: 2,081
Clearwater, FL
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My wife received an email from Florence yesterday, asking to verify our address and saying that a check will be mailed to that address. She responded, sending a nice thank you to Florence. I'll let you know. But if "the check is in the mail" is accurate, considering the total devastation, 4 months isn't all that unreasonable. The worst part is not knowing during that period what our status was.
Last edited by Biturbo; 01/10/2018 12:03 PM.
I'm going where the weather suits my clothes.
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Re: Club O Refunds?
[Re: Cathyg]
#151930
01/10/2018 04:39 PM
01/10/2018 04:39 PM
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Joined: Jan 2007
Posts: 1,623 originally Long Island, NY/now...
irish1223
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Posts: 1,623
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Hang in there, Cathy! We received that standard auto response during each of our contacts with Club O, but it was followed within a few days by a 'real' response from Florence.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: Club O Refunds?
[Re: Cathyg]
#152031
01/11/2018 02:13 PM
01/11/2018 02:13 PM
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Joined: Aug 2000
Posts: 83,601 Central Florida!
Carol_Hill
Traveler
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Posts: 83,601
Central Florida!
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Good, thanks for posting! I still think they need to eliminate their auto response, or at least modify it to say the email was received and will be responded to within (x) amount of time, something to that effect. The current auto response is inappropriate.
Carol Hill
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Re: Club O Refunds?
[Re: PelicanPirate]
#152038
01/11/2018 03:08 PM
01/11/2018 03:08 PM
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Joined: May 2004
Posts: 732 Austin, Texas
BerneandGary
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Austin, Texas
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Don't know if I am allowed to post this way - if not, please delete - this is from Club O's Facebook page, today, less than 1 hour ago:
Message from Florence: We apologize to those of you who have not yet received answers to your questions, comments or refund requests. From your feedback we find we did not receive all the emails sent to us.If you did not receive an answer, please forward your message to reservations@cluborient.com Feel free to write to this same address if you have questions, need immediate attention, etc.… We have started to process the deposit refunds for those who requested it. Doing this is a long process ,as some guests have not only asked for a refund, but also requested a charge back to their bank.This creates a number of issues and takes a lot of time, as each request must be verified.
We are still unable to make credit card refunds because of technical issues, but we are working very hard on it. I understand it is frustrating, but we continue to work under difficult circumstances. I would like to thank all our friends for sending nice notes and support messages. It means a lot to us and brightens our days with positive vibes. Thank you for your patience. We'll get there as quickly as we can thanks to all of you help and support.
Gotta Caribbean soul I can barely control and some Texas hidden here in my heart...(J.B.)
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