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Re: AA flight on May 2nd [Re: GaKaye] #223455
04/01/2020 09:41 PM
04/01/2020 09:41 PM
Joined: Jun 2009
Posts: 4,080
Portland, OR
jazzgal Offline
Traveler
jazzgal  Offline
Traveler
Joined: Jun 2009
Posts: 4,080
Portland, OR
Still can't reach it.


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Re: AA flight on May 2nd [Re: candj] #223456
04/01/2020 09:50 PM
04/01/2020 09:50 PM
Joined: Aug 2012
Posts: 352
F
foreversxm Offline
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foreversxm  Offline
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F
Joined: Aug 2012
Posts: 352
Good luck on any cash refunds, those that don't go broke are holding on the the cash they have. I am talking about huge companies so can you imagine how the smaller companies are struggling now. I am willing to take some of the pain since this is really everyones problem to share. We did get a small part refund / part credit from a VRBO booking from a owner but then the email from VRBO says because of the backlog and crisis it might take 8 to 10 weeks to process. So they don't even have the money. Airline refunds seem to depend on the airfare you booked as some rules were non refundable at all regardless. If you got one of those so called budget fares you might be out of luck. The good news is the airfare to SXM for the summer and beyond is cheap cheap cheap so we hope to go a few times before the holidays if things improve enough. We saw a fare from Chicago for about $300 rt in July.

Re: AA flight on May 2nd [Re: candj] #223458
04/01/2020 10:20 PM
04/01/2020 10:20 PM
Joined: Nov 2006
Posts: 1,743
B
Bahston Offline
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Bahston  Offline
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B
Joined: Nov 2006
Posts: 1,743
You’re optimistic about July. I’m thinking maybe, maybe, this time next year.

Re: AA flight on May 2nd [Re: jazzgal] #223459
04/01/2020 10:22 PM
04/01/2020 10:22 PM
Joined: May 2008
Posts: 523
Central Coast, CA
C
cruzer Offline
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cruzer  Offline
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C
Joined: May 2008
Posts: 523
Central Coast, CA
try:

https://prefunds.aa.com/refunds/

I couldn't get thru on the other path either.

Re: AA flight on May 2nd [Re: foreversxm] #223465
04/02/2020 06:05 AM
04/02/2020 06:05 AM
Joined: Mar 2001
Posts: 16,316
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 16,316
Ohio
Delta and AA seem to be doing cash refunds in a timely manner once you get through or file. My Delta refund (they cancelled the flight) took all of 4 days, still waiting on a United flight that I cancelled and we are a week+ into it and it is "Pending Review". My hopes are not good with United.


J.D.
Re: AA flight on May 2nd [Re: jazzgal] #223470
04/02/2020 07:34 AM
04/02/2020 07:34 AM
Joined: Mar 2017
Posts: 636
Maine
SXMbeacher Offline
Traveler
SXMbeacher  Offline
Traveler
Joined: Mar 2017
Posts: 636
Maine
I must of got lucky as mine went right through first try. I'm holding my breath until the money actually shows up though.


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Re: AA flight on May 2nd [Re: candj] #223541
04/02/2020 04:53 PM
04/02/2020 04:53 PM
Joined: Feb 2019
Posts: 714
B
bran Offline
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bran  Offline
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B
Joined: Feb 2019
Posts: 714
Well the Villa owner refused to refund anything and offered up to the end of this year only now to return. Said that was unreasonable under these really extreme circumstances and what if we couldn't go for obvious reasons? Tough poo basically!!!

Re: AA flight on May 2nd [Re: bran] #223548
04/02/2020 05:23 PM
04/02/2020 05:23 PM
Joined: Mar 2009
Posts: 14,687
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 14,687
Auburn, WA
quote=bran]
Originally Posted by pat
Glad it worked out for you, Bran, but wish the first Agent had helped you right off the bat. But they are all overworked right now so it’s understandable she had you try to do it yourself.

With reference to airline refunds, I’d far rather have my money in my hands than in their travel banks or vouchers but thinking if you’re dealing with a reputable resort or villa rental, they will probably be willing to work toward whatever resolution you choose. At least I hope they do.


Update...will not refund but will extend our stay up to 24 months time frame. Suppose that's fair
[/quote]
Are you saying now it's only extended to end of year and not 24 months? What villa is this? Good one to stay away from.

Re: AA flight on May 2nd [Re: bran] #223554
04/02/2020 05:55 PM
04/02/2020 05:55 PM
Joined: Mar 2017
Posts: 636
Maine
SXMbeacher Offline
Traveler
SXMbeacher  Offline
Traveler
Joined: Mar 2017
Posts: 636
Maine
Bran, did you rent this villa from an agency, and can they help?


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Re: AA flight on May 2nd [Re: bran] #223563
04/02/2020 07:06 PM
04/02/2020 07:06 PM
Joined: Apr 2001
Posts: 13,507
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 13,507
Brookfield, CT.
Originally Posted by bran
Well the Villa owner refused to refund anything and offered up to the end of this year only now to return. Said that was unreasonable under these really extreme circumstances and what if we couldn't go for obvious reasons? Tough poo basically!!!


Bran,

If you are unable to get your villa costs refunded or at least a more reasonable extension beyond the nine months already offered, and there is no agent or agency to go to bat on your behalf, I hope you’ll be kind enough to share the property name here for all to see so that other potential renters will be forewarned of the policy.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: AA flight on May 2nd [Re: bran] #223564
04/02/2020 07:07 PM
04/02/2020 07:07 PM
Joined: Mar 2001
Posts: 16,316
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 16,316
Ohio
How about you start a new topic on this?

Thanks.


J.D.
Re: AA flight on May 2nd [Re: candj] #223575
04/03/2020 12:05 AM
04/03/2020 12:05 AM
Joined: Feb 2019
Posts: 714
B
bran Offline
Traveler
bran  Offline
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B
Joined: Feb 2019
Posts: 714
Could start a new topic but its resolved..Agent was Carimo Villas and now extended to 18 months. Obviously if health issues arise, will lose out but that can happen regardless of any situation without all risk insurance, which is super expensive. Hopefully, the day to return sooner than later. Back on topic and good news, I received an email from AA that my card has been refunded for the full amount. Plus already had the miles placed back on my card and the taxes refunded for DW.

Re: AA flight on May 2nd [Re: ruralcarrier] #223579
04/03/2020 07:05 AM
04/03/2020 07:05 AM
Joined: Mar 2006
Posts: 374
B
bizzottom Offline
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bizzottom  Offline
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B
Joined: Mar 2006
Posts: 374
ditto on delta for my cc buy. got credit in 4 days as well

Re: AA flight on May 2nd [Re: bran] #223582
04/03/2020 07:49 AM
04/03/2020 07:49 AM
Joined: Mar 2017
Posts: 636
Maine
SXMbeacher Offline
Traveler
SXMbeacher  Offline
Traveler
Joined: Mar 2017
Posts: 636
Maine
Glad it all worked out bran. Here's to good health and getting back to the island. I also just got an AA email saying my refund was issued April 1, which was the day i requested it, but does say it may take 7 days to show in my account. I'm pleasantly surprised!


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Re: AA flight on May 2nd [Re: SXMbeacher] #223583
04/03/2020 08:05 AM
04/03/2020 08:05 AM
Joined: Aug 2000
Posts: 76,302
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 76,302
Central Florida!
AA and Delta have dealt admirably with this situation, unlike others, like Jet Blue and United.


Carol Hill
Re: AA flight on May 2nd [Re: candj] #223586
04/03/2020 08:27 AM
04/03/2020 08:27 AM
Joined: Apr 2001
Posts: 13,507
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 13,507
Brookfield, CT.
I agree completely, Carol. AA refunded my money immediately in a phone call that lasted less than fifteen minutes total and JB, after several phone calls and lots of research, refuses to do anything more than a travel bank credit. I will undoubtedly find a way to use that credit but will continue to think long and hard before booking them with my dollars in the future.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: AA flight on May 2nd [Re: Carol_Hill] #223596
04/03/2020 09:09 AM
04/03/2020 09:09 AM
Joined: Mar 2017
Posts: 636
Maine
SXMbeacher Offline
Traveler
SXMbeacher  Offline
Traveler
Joined: Mar 2017
Posts: 636
Maine
Yes Carol, it is refreshing for things to go as they SHOULD, other than the particular agent i talked with when i called would not help me like they did Pat, and gave me a ridiculous reason to boot. AA was good to me after Irma also, getting re booked with no fees.


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Re: AA flight on May 2nd [Re: jazzgal] #223604
04/03/2020 10:22 AM
04/03/2020 10:22 AM
Joined: Dec 2014
Posts: 351
SeaStar Offline
Traveler
SeaStar  Offline
Traveler
Joined: Dec 2014
Posts: 351
Linda,
I get an error message for that link.
This is the link I used.
Good luck.
www.aa.com/refunds/

Re: AA flight on May 2nd [Re: candj] #223654
04/03/2020 02:44 PM
04/03/2020 02:44 PM
Joined: Jun 2009
Posts: 4,080
Portland, OR
jazzgal Offline
Traveler
jazzgal  Offline
Traveler
Joined: Jun 2009
Posts: 4,080
Portland, OR
Thank you, SeaStar!


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Re: AA flight on May 2nd [Re: candj] #223692
04/03/2020 10:34 PM
04/03/2020 10:34 PM
Joined: Mar 2009
Posts: 14,687
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 14,687
Auburn, WA

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