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AA Flight Changes--You may be able to cancel NOW
#223891
04/06/2020 08:08 AM
04/06/2020 08:08 AM
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Joined: May 2007
Posts: 772 East Texas
Jaybird
OP
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OP
Traveler
Joined: May 2007
Posts: 772
East Texas
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I just checked our flights for May 11th returning May 18th and all four legs of the flight changed. On two of the flights my wife and I are not seated together or near each other. There are no open seats on any of the flights. I assume because of social distancing. I did not receive any notification from AA regarding these changes. At this point I am not concerned since I don't believe the flights will take place anyway. I want AA to cancel instead of me so I will have the option of having my fare refunded to my credit card in lieu of a voucher.
Last edited by Carol_Hill; 04/10/2020 01:26 PM.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Jaybird]
#223893
04/06/2020 08:17 AM
04/06/2020 08:17 AM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
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Joined: Aug 2000
Posts: 80,432
Central Florida!
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Flights to where? To SXM? I think it's pretty clear they won't happen. I looked yesterday at my flights for the end of May and saw that they had changed the flight time on the AA flight from Miami to SXM, back to 10:30 AM, from 12:30 PM. Not sure why the time change, since it's pretty certain the flight won't happen. I'm not doing anything with it for now. No reason to call, as it's still listed as going, so doubt that calling would do any good.
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Carol_Hill]
#223894
04/06/2020 08:33 AM
04/06/2020 08:33 AM
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Joined: May 2007
Posts: 772 East Texas
Jaybird
OP
Traveler
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OP
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Joined: May 2007
Posts: 772
East Texas
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Flights to where? To SXM? I think it's pretty clear they won't happen. I looked yesterday at my flights for the end of May and saw that they had changed the flight time on the AA flight from Miami to SXM, back to 10:30 AM, from 12:30 PM. Not sure why the time change, since it's pretty certain the flight won't happen. I'm not doing anything with it for now. No reason to call, as it's still listed as going, so doubt that calling would do any good. Yes, SXM. One of the flights was the MIA to SXM and it changed time the same as yours.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: CLIFFTOPS]
#223904
04/06/2020 10:33 AM
04/06/2020 10:33 AM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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Yeah, you're probably right about that. If and when Juliana actually has some printed date when they are closed until, then it might be worth it to try to call them, even if the flight is still showing online. But otherwise, we won't do anything. We actually got what I thought at the time was an EXCELLENT price from Miami, like $280 r/t per person, but you're right, when they do actually start flying, the flights will be ridiculously cheap.
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: CLIFFTOPS]
#223909
04/06/2020 11:39 AM
04/06/2020 11:39 AM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
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Posts: 80,432
Central Florida!
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Clifftops--I will take a refund. I have zero confidence that any of the airlines will survive this without at least a chapter 11.
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Jaybird]
#223958
04/06/2020 10:27 PM
04/06/2020 10:27 PM
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Joined: Mar 2009
Posts: 17,503 Auburn, WA
SXMScubaman
Traveler
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Joined: Mar 2009
Posts: 17,503
Auburn, WA
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I was just notified that both of my flights to SXM have been rerouted through Miami instead of Charlotte. May 15 and May 24th. Good luck. Can't wait to get my AA changes for May 8 to May 28. Ya right. Like it's going to happen.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Jaybird]
#224329
04/10/2020 01:40 PM
04/10/2020 01:40 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
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Posts: 80,432
Central Florida!
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Hi. I have edited the title of this post, based on a conversation I just had with an AA agent, which was sparked by a story I read online yesterday. We all know that basically anything before June 1 is not going to fly, but the flights are generally still listed online, when you go to check your reservation. HOWEVER, AA's longstanding policy, totally separate from Corona stuff, is that if your flight has changed by more than an hour, and some other changes, like change of equipment, you are entitled to cancel and get a REFUND, even if the flight still goes (albeit on the revised schedule). This is the policy for tickets booked before Corona stuff, not sure about exact date on that. However, my flights were booked in August 2019. AA changed my flights AGAIN sometime over the weekend, back to 10:30 AM, from the original time which was 12:30 PM. So I called AA to confirm that, based on this schedule change , that I was eligible for a refund. The lady said yes. She said that she could not authorize the refund over the phone, but I could do it online, with my ticket number, which she gave to me. She cancelled the flights and told me to go to a website, which is www.prefunds.aa.com. Stay on that website, do NOT take the option to take you back to AA.com. Fill in your ticket information, click on Request a Refund and fill in the info. You have to go through a couple of screens, and it will tell you if you are eligible for a refund, versus credit. They try to suck you in, to get a 20% bonus, if you elect not to take the refund. My advice is not to fall for that, just go and get your refund. It says it could take up to 7 business days for the refund to process. You can print out the confirmation of the request for refund, which you should do. You should also get an email confirming your request for a refund. It says that you can check back on the status of your refund after 24 hours. SO, totally depressed now. I knew my trip wouldn't happen, but it's real now. Getting a refund versus a credit just seems the prudent thing to do.
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Carol_Hill]
#224339
04/10/2020 02:00 PM
04/10/2020 02:00 PM
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Joined: Feb 2019
Posts: 714
bran
Traveler
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Traveler
Joined: Feb 2019
Posts: 714
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Hi. I have edited the title of this post, based on a conversation I just had with an AA agent, which was sparked by a story I read online yesterday. We all know that basically anything before June 1 is not going to fly, but the flights are generally still listed online, when you go to check your reservation. HOWEVER, AA's longstanding policy, totally separate from Corona stuff, is that if your flight has changed by more than an hour, and some other changes, like change of equipment, you are entitled to cancel and get a REFUND, even if the flight still goes (albeit on the revised schedule). This is the policy for tickets booked before Corona stuff, not sure about exact date on that. However, my flights were booked in August 2019. AA changed my flights AGAIN sometime over the weekend, back to 10:30 AM, from the original time which was 12:30 PM. So I called AA to confirm that, based on this schedule change , that I was eligible for a refund. The lady said yes. She said that she could not authorize the refund over the phone, but I could do it online, with my ticket number, which she gave to me. She cancelled the flights and told me to go to a website, which is www.prefunds.aa.com. Stay on that website, do NOT take the option to take you back to AA.com. Fill in your ticket information, click on Request a Refund and fill in the info. You have to go through a couple of screens, and it will tell you if you are eligible for a refund, versus credit. They try to suck you in, to get a 20% bonus, if you elect not to take the refund. My advice is not to fall for that, just go and get your refund. It says it could take up to 7 business days for the refund to process. You can print out the confirmation of the request for refund, which you should do. You should also get an email confirming your request for a refund. It says that you can check back on the status of your refund after 24 hours. SO, totally depressed now. I knew my trip wouldn't happen, but it's real now. Getting a refund versus a credit just seems the prudent thing to do.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: bran]
#224344
04/10/2020 02:05 PM
04/10/2020 02:05 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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bran--actually no. That is the url that the agent gave me and where I used to request the refund. She said at the time, 'It's REFUND with a 'p' in front of it. " Try it. Perhaps it's specific for an area where the flight has already been cancelled, or something.
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Carol_Hill]
#224353
04/10/2020 03:19 PM
04/10/2020 03:19 PM
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Joined: Mar 2017
Posts: 649 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 649
Maine
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I did pretty much the same thing as you Carol, to get an agent that said i didn't qualify for a refund because my flight wasn't changed by more than an hour, even though it had been cancelled, which is more than an hour to me! I did go to the prefund page and it said yes i was eligible, and yes skip the refund and 20% stuff. I actually got refunded in 6 days. It is depressing to a point to think we should be traveling home tomorrow from our 10 day trip, but there is no sense to dwell on it as there is nothing we can do about it.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Jaybird]
#224355
04/10/2020 03:43 PM
04/10/2020 03:43 PM
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Joined: Nov 2006
Posts: 1,846
Bahston
Traveler
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Traveler
Joined: Nov 2006
Posts: 1,846
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: jazzgal]
#224357
04/10/2020 04:18 PM
04/10/2020 04:18 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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Glad you were able to get the refund request in.
And no, there is not a typo in the post. That is the url of the website I was directed to by the agent and that's where I processed my request. See SXMbeacher's post above..
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Carol_Hill]
#224360
04/10/2020 04:25 PM
04/10/2020 04:25 PM
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Joined: Mar 2001
Posts: 17,049 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,049
Ohio
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From what I recall, there are at least two links for AA refunds. Not sure what the difference is or why as I have seen other mention the "prefund" link.
Also, I think AA and Delta both greatly relaxed cancellation rules and basically are giving refunds no matter who canceled under the current situation. This is for flights within a certain time frame.
Happy for those getting refunds.
J.D.
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: vacanakey]
#224369
04/10/2020 06:57 PM
04/10/2020 06:57 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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According to the story in the Daily Herald the other day, Juliana is currently in a two month (at least) hibernation period. This was announced after April 1, so logically it would extend past June 1. Now, they have not actually ANNOUNCED the date to which Juliana is definitely closed to, so I suppose it is theoretically possible that Juliana could re-open before June 1, but I would not be betting any of MY money on that. And frankly I just don't see a scenario in which I would personally be comfortable in traveling to SXM at the end of May.
What you should do in your situation, I have no idea. If your schedule of your flights hasn't changed yet and the flight is still 'technically' on, if you cancel now, you will have to accept a voucher, if you paid in money. BUT I actually don't know what the process is if you have paid with FF miles. No one has really posted what the options are with regard to that, but I guess that you would have to re-book within one year of the date of the original booking, and don't have the option to re-deposit the miles. My suggestion is you might want to call them and see what your options are.
For flights paid for in cash, I think it's a no-brainer to cancel if you can. I am not at all convinced that AA (or any other airline) will not end up in Chapter 11 or even a 7, and I prefer to get my cash back and not buy a claim in bankruptcy. RECOGNIZE that the price could go way up after they start flying again. Or the prices could be stupid cheap. Anyone that says they know the answer to that conundrum is lying.. For flights booked with frequent flyer miles, I really don't know what the real options are..
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: SXMScubaman]
#224373
04/10/2020 08:11 PM
04/10/2020 08:11 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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I don't know, as the only time we have done it, I have just rescheduled a date..
Carol Hill
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: Jaybird]
#224374
04/10/2020 08:21 PM
04/10/2020 08:21 PM
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Joined: Apr 2001
Posts: 14,353 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,353
Brookfield, CT.
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I haven’t done either yet, but while there used to be no fee involved with redepositing miles I believe I read somewhere pre-Covid-19 there is currently a charge for doing this if it’s your choice as opposed to doing it because of airline changes, but you get all your money refunded for taxes, seats and luggage fees.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA Flight Changes--You may be able to cancel NOW
[Re: bran]
#224376
04/10/2020 09:00 PM
04/10/2020 09:00 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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bran--Did AA cancel the flight or did you?
Carol Hill
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